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Frequently Asked Questions
Billing Questions
View or Print Your Bill
Pay My Bill
- How does Twigby bill me?
- How do I delete the credit card on file?
- Why was I charged multiple times this month for my Twigby service?
- What is an authorization hold?
- Is Twigby prepaid or postpaid?
- How is my billing date determined?
Bring Your Own Phone
SIM Cards
Bring Your Own Phone to Twigby Wireless
- Can I use my Republic Wireless (Wi-fi centric) phones with Twigby?
- RingPlus Alternative - Low Cost Cell Phone Service with Twigby
- Compatibility by Carrier
- How can I check my phone's eligibility to use with Twigby?
- How do I bring my own phone to Twigby? (new or additional line)
- What phones are compatible with Twigby service?
Calling Plans
General Information
- ★ Overage Protection
- What’s the difference between SMS and MMS?
- How do I change my calling plan or overage protection option?
- What is mobile hotspot?
- Do you have shared or family plans?
- How do I decide which Twigby plan is right for me?
WiFi and Data
Get Started with Twigby
How Do I Start?
- What information do I need to transfer (port) my number to Twigby?
- I want to switch to Twigby. How can I start service?
- Is there an activation fee for signing up?
- What type of information will I need to provide in order to activate Twigby service?
- How many lines can I have with Twigby?
- How do I transfer/port my number to Twigby?
From the Blog
- 10 Tips to Shop Smarter for Cell Phone Service
- Twigby Reviews: Here's What Our Customers Are Saying About Our Support & Service
- No Contract Cell Phone Plans Including Free Overage Protection – Only At Twigby
- What You Need to Know When Considering a WiFi Centric Phone Service
- Prepaid Cell Phone Plans: Why You Should Consider Ditching Your Postpaid Plan
- Best Apps for Seniors – Get the Most Out of Your Smartphone
Manage Your Account
- How can I turn data off and on?
- How can I keep track of my usage from month to month?
- How do I change my calling plan or overage protection option?
- How do I use the call forwarding feature on my Twigby phone?
- How do I add a phone to my account?
- How do I change phones?
General Questions
- Why can't I get Twigby service?
- What features are included with my service?
- 411 information calls
- My phone didn’t activate… What do I do?
- My Sprint phone hasn't met financial eligibility (FED). What does that mean and what do I need to do?
- What are Twigby Referral Rewards?
Nationwide Coverage
International
Wireless Coverage Area
Twigby Phones
Twigby Phones
Phone Specific Guides
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Contact Customer Support
Change Service Status
Phone Warranty and Replacement
Getting Help
Warranty and Replacement
- How does the warranty replacement process work?
- What is the warranty if I have a new Twigby phone?
- What is the warranty if I have a certified Twigby phone?
- What does Twigby's warranty cover?
- What if Twigby finds that the damage to my phone isn't covered under warranty after I've sent it back?
- Can I still be charged for a replacement phone once I've sent my original back?