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Frequently Asked Questions
Billing Questions
View or Print Your Bill
Pay My Bill
- How does Twigby bill me?
- How do I change or delete the credit card on file?
- Why was I charged multiple times this month for my Twigby service?
- What is an authorization hold?
- Is Twigby prepaid or postpaid?
- How is my billing date determined?
Bring Your Own Phone
SIM Cards
Bring Your Own Phone to Twigby Wireless
- Can I use my Republic Wireless (Wi-fi centric) phones with Twigby?
- RingPlus Alternative - Low Cost Cell Phone Service with Twigby
- Compatibility by Carrier
- How can I check my phone's eligibility to use with Twigby?
- How do I bring my own phone to Twigby? (new or additional line)
- What phones are compatible with Twigby service?
Calling Plans
General Information
- ★ Overage Protection
- What’s the difference between SMS and MMS?
- What is mobile hotspot?
- Do you have shared or family plans?
- How do I decide which Twigby plan is right for me?
- Can I send or receive MMS (picture or video messages) without a data plan?
WiFi and Data
Get Started with Twigby
How Do I Start?
- What information do I need to transfer (port) my number to Twigby?
- I want to switch to Twigby. How can I start service?
- Is there an activation fee for signing up?
- What type of information will I need to provide in order to activate Twigby service?
- How many lines can I have with Twigby?
- How do I transfer/port my number to Twigby?
From the Blog
- Can I Transfer My Phone Number to Twigby?
- Why Certified Pre-Owned Phones Are a Good Option
- 10 Tips to Shop Smarter for Cell Phone Service
- Twigby Reviews: Here's What Our Customers Are Saying About Our Support & Service
- No Contract Cell Phone Plans Including Free Overage Protection – Only At Twigby
- What You Need to Know When Considering a WiFi Centric Phone Service
Manage Your Account
- What happens if I go over my data limit?
- When will I know what my new phone number is?
- When does my bill cycle end?
- How can I turn data off and on?
- How can I keep track of my usage from month to month?
- How do I change my calling or data plan and overage protection option?
General Questions
- What are my shipping options when purchasing from Twigby?
- How to complete a Profile & PRL update on a feature phone
- I forgot my Twigby password. How can I access my account?
- 30-day Satisfaction Guarantee
- What features are included with my service?
- 411 information calls
Nationwide Coverage
International
Wireless Coverage Area
Twigby Phones
Twigby Phones
- My phone won't power on. What should I do?
- What is a Twigby certified phone?
- How can I make an iPhone kid-friendly?
- Buying and Activating Your Phone
- What kind of data will I get with a feature phone?
- How can I unlock my phone?
Phone Specific Guides
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Twigby Support
Contact Customer Support
Change Service Status
Phone Warranty and Replacement
Getting Help
Warranty and Replacement
- How does the warranty replacement process work?
- What is the warranty if I have a new Twigby phone?
- What is the warranty if I have a certified Twigby phone?
- What if Twigby finds that the damage to my phone isn't covered under warranty after I've sent it back?
- Can I still be charged for a replacement phone once I've sent my original back?
- Does requesting a warranty replacement mean I'll automatically get one?