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Find the help you need

Find the help you need







Frequently Asked Questions

  • How to Start Service

  • Settings & Features

  • About Twigby Mobile

  • Phone Support

  • How to Videos & Manuals

  • Orders, Phone Warranty, Billing

  • Troubleshooting & Common Issues

  • Contact Us

Frequently Asked Questions

  • How to Start Service

  • Settings & Features

  • About Twigby Mobile

  • Phone Support

  • How to Videos & Manuals

  • Orders, Phone Warranty, Billing

  • Troubleshooting & Common Issues

  • Contact Us

How to Start Service

How Do I Start Twigby Mobile Service?

  • How do I bring my own phone to Twigby?
  • How Do I Add a Line?
  • How Do I Place an Order?
  • Welcome to Twigby Mobile
  • Buying and Activating Your Phone
  • How do I sign up if I was referred by a friend?
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General Info

  • What is an IMEI?
  • TwigbyDeals FAQ
  • Simple Steps to Transfer Data from Your Old Phone to Your New Twigby Phone
  • What does prepaid mean?
  • Twigby Recommended Apps
  • How do I login to my Twigby Mobile account?
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Settings & Features

Phone Settings

  • Wi-Fi Calling and Texting FAQ
  • How do I add emergency contacts to my phone?
  • How Do I Set Up the “Find” Feature on My Phone in Case it Gets Lost or Stolen?
  • What is the easy function and how do I turn it on?
  • How do I block numbers from calling and texting me on my Android?
  • How do I block numbers from calling and texting me on my iPhone?
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Other Info

  • How do I set up Google Family Link?
  • How do I set up parental controls for the Google Play Store?
  • Text Message and Email Notifications You Would Receive from Twigby
  • How do I set up Google Voice?
  • How do I turn text message notifications on or off?
  • How can I take control of the mobile data I use?
See More

Twigby Mobile Settings & Features

  • Account Security Protections
  • Android Premium Visual Voicemail - Everything you need to know.
  • How do I update my service address?
  • Caller ID With Name
  • Caller ID - What you need to know
  • SPAM Filter Only $1/month – What you need to know
See More

About Twigby Mobile

30-Day Satisfaction Guarantee

  • 30-day Satisfaction Guarantee
  • Can I get a refund?

Twigby Mobile Plans

  • Learn About the Broadband Facts Label
  • When does my monthly data renew or reset?
  • Is a data package required?
  • What does unlimited 2G data after plan allotment mean?
  • Overage Protection (Legacy Plans)
  • What happens if I go over my data limit?
See More

Nationwide Coverage

  • Stay Connected While Traveling Outside the Country
  • Can I still use my phone while traveling outside of the United States?
  • How to use your Twigby phone when there is no coverage outside of the United States
  • Learn More About International Calling and Unlimited Global Texting
  • International Calling
  • What towers does Twigby use?
See More

Learn More About Twigby Mobile - Videos

  • Save Big with Twigby Mobile – Real Reviews & U.S. Customer Support

Phone Support

Bring Your Own Phone to Twigby Mobile

  • How do I bring my own phone to Twigby Mobile? (new or additional line)
  • What phones are compatible with Twigby service?
  • How can I check my phone's eligibility to use with Twigby?
  • Can I use my Republic Wireless (Wi-fi centric) phones with Twigby?

eSIM

  • QR Code for eSIM Activation at Twigby Mobile
  • How do I activate eSIM on Android?
  • How do I activate eSIM on iPhone 13 or newer?
  • Can I have both a physical SIM card and an eSIM on my phone?
  • How do I order eSIM?
  • How do I activate eSIM on iPhone 12 or earlier?
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Physical SIM Cards

  • How Do I Install A SIM Card?
  • How do I change my SIM card (ICCID) online?
  • How can I find my SIM card number (ICCID) on my Android phone?
  • How can I find my SIM card number (ICCID) on my iPhone?

General

  • Interactive Phone Tutorials
  • What model iPhone do I have?
  • Five Tips to Keep Your Phone Clean
  • Ways to Extend Your Phone Battery Life
  • Can I buy phones directly from Apple?
  • What is a Previously Owned Phone?
See More

Twigby Mobile Phones

  • What is a Twigby certified phone?
  • What phones can receive enhanced messages (EMS)?

Hearing Aid Compatible Information

  • Hearing Aid Compatible Information

How to Videos & Manuals

How to Videos

  • Add a Line while Keeping Your Number and Bringing Your Phone
  • Bring Your Phone to Twigby Mobile
  • How to Add a Line BYOD
  • How to Add a Line BYOD with eSIM
  • How to Update Account Information
  • How to Update Credit Card Information

Android User Manuals

  • BLU View 3
  • Google Pixel 2XL
  • Google Pixel 3a
  • Google Pixel 4a
  • Google Pixel 5
  • Google Pixel 6
See More

Feature or Basic Phone User Manuals

  • Orbic Journey
  • Nuu Mobile F4L

iPhone User Manual

  • Apple iPhone iOS Guide

Orders, Phone Warranty, Billing

Orders & Shipping Info

  • How can I find my past purchases or order history?
  • What are my shipping options when purchasing from Twigby?

Phone Protection FAQs

  • Does Twigby offer insurance?

Phone Warranty & Replacement

  • Before Returning an Android Smartphone
  • Before Returning an iPhone
  • Before Returning a Basic or Feature Phone
  • What You Need to Know about Twigby Returns, Warranties, and Exchanges
  • How do I claim a warranty with Twigby?
  • Is there a warranty if I brought my own phone to Twigby?
See More

Billing FAQs

  • What is the Administrative Fee?
  • What is the Federal Universal Service Fund?
  • Tips To Understand Your Statement
  • How does Twigby bill me?
  • How do I change or delete a payment method?
  • How does Twigby billing work?
See More

Troubleshooting & Common Issues

General Questions

  • How do I Factory Reset my phone?
  • What does INVALID SIM or SIM NOT SUPPORTED mean?
  • How do I check to see if my phone’s software needs to be updated?
  • How do I backup my phone?
  • iPhone Text Message Troubleshooting
  • iMessage and/or FaceTime are not working, what can I do?
See More

Contact Us

Contact Customer Support

  • Chat With Us Now
  • Live Chat Support Hours
  • Other ways to contact Twigby Mobile
  • Who do I contact if I have a question?

Change Service Status

  • How can I hold my number while not using it?
  • My current number is unable to transfer/port to Twigby. What is the reason?
  • How can I cancel my Twigby service?
  • How can I transfer/port my number from Twigby?
  • How do I suspend my mobile service?
  • What happens to my number if I cancel service?
  • How to Start Service
  • Settings & Features
  • About Twigby Mobile
  • Phone Support
  • How to Videos & Manuals
  • Orders, Phone Warranty, Billing
  • Troubleshooting & Common Issues
  • Contact Us

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