Find the help you need
Frequently Asked Questions
Billing Questions
View or Print Your Bill
Pay My Bill
- How does Twigby bill me?
- How do I change or delete the credit card on file?
- Why was I charged multiple times this month for my Twigby service?
- What is an authorization hold?
- Is Twigby prepaid or postpaid?
- How is my billing date determined?
Bring Your Own Phone
SIM Cards
Bring Your Own Phone to Twigby Wireless
- Can I use my Republic Wireless (Wi-fi centric) phones with Twigby?
- RingPlus Alternative - Low Cost Cell Phone Service with Twigby
- Compatibility by Carrier
- How can I check my phone's eligibility to use with Twigby?
- How do I bring my own phone to Twigby? (new or additional line)
- What phones are compatible with Twigby service?
Calling Plans
General Information
- ★ Overage Protection
- Unlimited Global Texting
- Will my minutes or data roll over?
- What’s the difference between SMS and MMS?
- What is mobile hotspot?
- Do you have shared or family plans?
WiFi and Data
- What does unlimited 2G data after plan allotment mean?
- APN Settings for Twigby
- Can I send or receive group messages without a data plan?
- Can I send or receive video messages without a data plan?
- Can I send or receive picture messages without a data plan?
- Is a data package required?
Get Started with Twigby
How Do I Start?
- What information do I need to transfer (port) my number to Twigby?
- I want to switch to Twigby. How can I start service?
- Is there an activation fee for signing up?
- What type of information will I need to provide in order to activate Twigby service?
- How many lines can I have with Twigby?
- How do I transfer/port my number to Twigby?
From the Blog
- Never Pay for More Than You Need
- Savings and Service: Get Low Prices and Highly Rated Customer Service with Twigby
- A More Affordable Way To View Cell Phone Plans for Your Family
- The Best Cell Phone Plans for Seniors from Twigby
- See What You Can Save with Twigby
- Facebook Messenger for Kids and Other Helpful Information
Manage Your Account
- How do I login to my Twigby account?
- How do I turn text and e-mail notifications on or off?
- What happens if I go over my data limit?
- When will I know what my new phone number is?
- When does my bill cycle end?
- How can I turn data off and on?
General Questions
- How Do I Set the Primary Line on My Account?
- Port Eligibility
- Upcoming Changes to Twigby Referral Rewards Program
- Why is tethering not working on my phone?
- Why is hotspot or WiFi tether not working on my phone?
- Can I pick my own number?
Nationwide Coverage
International
Wireless Coverage Area
Twigby Phones
Twigby Phones
- Buying and Activating Your Phone
- What is a Twigby certified phone?
- How can I make an iPhone kid-friendly?
- What kind of data will I get with a feature phone?
- How do I use call waiting on a feature phone?
- What phones can receive enhanced messages (EMS)?
Feature Phone Guides
Android Phone Guides
See all 39 articlesiPhone Guides
Hearing Aid Compatible Information
General
Twigby Support
Contact Customer Support
Change Service Status
Phone Warranty and Replacement
Getting Help
Warranty and Replacement
- What You Need to Know about Twigby Returns, Warranties, and Exchanges
- Accessory Return Policy
- How do I claim a warranty?
- What is the warranty if I have a new Twigby phone?
- What is the warranty if I have a certified Twigby phone?
- What if Twigby finds that the damage to my phone isn't covered under warranty after I've sent it back?