Frequently Asked Questions
Billing Questions
View or Print Your Bill
- Tips To Understand Your Statement
- How can I find my past purchases or order history?
- How does Twigby billing work?
- When and where will I get my bill?
- Can you mail my bill to me?
- How do I print my bill?
Pay My Bill
- How does Twigby bill me?
- How do I change or delete the credit card on file?
- Why was I charged multiple times this month for my Twigby service?
- What is an authorization hold?
- Is Twigby prepaid or postpaid?
- How is my billing date determined?
Bring Your Phone
SIM Cards
Bring Your Own Phone to Twigby Wireless
- How do I bring my own phone to Twigby? (new or additional line)
- Compatibility by Carrier
- What phones are compatible with Twigby service?
- How can I check my phone's eligibility to use with Twigby?
- Is there a warranty if I brought my own phone to Twigby?
- Can I use my Republic Wireless (Wi-fi centric) phones with Twigby?
FAQs
Twigby Plans
General Information
- ★ Overage Protection
- How do I decide which Twigby plan is right for me?
- What’s the difference between SMS and MMS?
- What’s a voice or data pack?
- Do you have shared or family plans?
- How do I block a phone number from texting me?
WiFi and Data
- Which apps are using all my cellular data?
- Is a data package required?
- What does unlimited 2G data after plan allotment mean?
- How can I turn data off and on?
- Can I send or receive group messages without a data plan?
- Can I send or receive video messages without a data plan?
Get Started with Twigby
How Do I Start?
- How do I sign up if I was referred by a friend?
- I want to switch to Twigby. How can I start service?
- What type of information will I need to provide in order to activate Twigby service?
- Is there an activation fee for signing up?
- How many lines can I have with Twigby?
- What is an MEID?
From the Blog
- iPhone Parental Controls Just Got Easier
- iPhone users rejoice! The Twigby Self Care App is now available on Apple's App Store
- See What Your Family Could Save with Twigby Cell Phone Service
- Getting a Lower Cell Phone Bill is Easier Than You May Think
- Twigby Reviews: See What Our Customers Have to Say!
- TPO and ROK Mobile Alternative: Low Cost Cell Phone Service with Twigby
Manage Your Account
- Text Message and Email Notifications You Would Receive from Twigby
- How do I manage my account in Self Care?
- What is Self Care?
- How do I login to my Twigby account?
- How do I turn text message notifications on or off?
- What happens if I go over my data limit?
General Questions
- Simple Steps to Transfer Data from Your Old Phone to Your New Twigby Phone
- How do I set up Google Voice?
- What does prepaid mean?
- I have unlimited text but my iPhone says it can't text without data?
- How do I block outgoing caller ID?
- How do I setup voicemail on my phone if I brought my own phone to Twigby?
Nationwide Coverage
International
Wireless Coverage Area
- What towers does Twigby use?
- What networks does Twigby use?
- Twigby coverage map
- Will I be charged for roaming?
- Which areas are available for service?
- Can my phone type affect my coverage?
Twigby Phones
Feature or Basic Phone User Manuals
See all 8 articlesTwigby Phones
- Parental Controls on the Alcatel Cinch
- Buying and Activating Your Phone
- What is a Twigby certified phone?
- How can I make an iPhone kid-friendly?
- What kind of data will I get with a feature phone?
- How do I use call waiting on a feature phone?
Android User Manuals
See all 51 articlesiPhone User Manual
Hearing Aid Compatible Information
General
Twigby Support
Contact Customer Support
Change Service Status
Phone Warranty & Replacement
Getting Help
Warranty and Replacement
- How do I order a replacement phone on my account?
- What is the warranty if I have a previously owned Twigby phone?
- Twigby Acknowledgement Form
- What You Need to Know about Twigby Returns, Warranties, and Exchanges
- Accessory Return Policy
- How do I claim a warranty?