Frequently Asked Questions
How to Start Service
How Do I Start Twigby Service?
- ★ Welcome to Twigby
- How do I bring my own phone to Twigby?
- How Do I Add a Line?
- How Do I Place an Order?
- Buying and Activating Your Phone
- How do I sign up if I was referred by a friend?
General Info
- Affordable Connectivity Program (ACP)
- What is an IMEI?
- Everything You Need to Know About NewPhoneMall - A Twigby Authorized Phone Retailer
- TwigbyDeals FAQ
- Simple Steps to Transfer Data from Your Old Phone to Your New Twigby Phone
- What does prepaid mean?
Settings and Features
Phone Settings
- Wi-Fi Calling and Texting FAQ
- How do I add emergency contacts to my phone?
- How Do I Set Up the “Find” Feature on My Phone in Case it Gets Lost or Stolen?
- What is the easy function and how do I turn it on?
- How do I block numbers from calling and texting me on my Android?
- How do I block numbers from calling and texting me on my iPhone?
Other Info
- How do I set up Google Family Link?
- How do I set up parental controls for the Google Play Store?
- Text Message and Email Notifications You Would Receive from Twigby
- How do I set up Google Voice?
- How do I turn text message notifications on or off?
- How can I take control of the mobile data I use?
Twigby Settings & Features
- How do I update my service address?
- Caller ID With Name
- Caller ID - What you need to know
- SPAM Filter Only $1/month – What you need to know
- How do I purchase 1GB of extra data?
- How do I turn voicemail off?
About Twigby
30-Day Satisfaction Guarantee
Twigby Plans
- When does my monthly data renew or reset?
- Is a data package required?
- What does unlimited 2G data after plan allotment mean?
- Overage Protection (Legacy Plans)
- What happens if I go over my data limit?
- How do I decide which Twigby plan is right for me?
Nationwide Coverage
- Stay Connected While Traveling Outside the Country
- Can I still use my phone while traveling outside of the United States?
- How to use your Twigby phone when there is no coverage outside of the United States
- Learn More About International Calling and Unlimited Global Texting
- International Calling
- What towers does Twigby use?
Twigby Editorials
- Survey Says: Cell Phone Usage Impacted During COVID-19
- 3 Free Video Chat Apps to Stay Connected with Others
- Affordable Plans for iPhone Users
- The Most Affordable Plan For The New iPhone SE
- Affordable Cell Phone Plans for the Whole Family
- Introducing Twigby's New Smartphone Value Plans - Helping You Save Even More
Phones & Manuals
General
- How do I backup my phone?
- Five Tips to Keep Your Phone Clean
- Ways to Extend Your Phone Battery Life
- How do I transfer information from an old phone to a new phone?
- Can I buy phones directly from Apple?
- What is a Previously Owned Phone?
Android User Manuals
See MoreFeature or Basic Phone User Manuals
Twigby Phones
iPhone User Manual
Hearing Aid Compatible Information
Bring Your Phone
SIM Cards
Bring Your Own Phone to Twigby
Orders, Phone Warranty, Billing
Orders & Shipping Info
Phone Protection FAQs
Phone Warranty & Replacement
- Before Returning an Android Smartphone
- Before Returning an iPhone
- Before Returning a Basic or Feature Phone
- What You Need to Know about Twigby Returns, Warranties, and Exchanges
- How do I claim a warranty with Twigby?
- Is there a warranty if I brought my own phone to Twigby?
Billing FAQs
- What is the Administrative Fee?
- What is the Federal Universal Service Fund?
- Tips To Understand Your Statement
- How does Twigby bill me?
- How do I change or delete a payment method?
- How does Twigby billing work?
Troubleshooting & Common Issues
General Questions
- What does INVALID SIM or SIM NOT SUPPORTED mean?
- How do I check to see if my phone’s software needs to be updated?
- iPhone Text Message Troubleshooting
- iMessage and/or FaceTime are not working, what can I do?
- I have unlimited text but my iPhone says it can't text without data?
- Which apps are using all my cellular data?