Frequently Asked Questions
Move to New Network
General
- Things to Know Before Moving to the New Network
- Extra Features Available With the New Network
- How do I start using the new network?
- How will I know for sure if my phone will work on the new network?
- What if my phone is not compatible with the new network?
- I'm a Twigby customer, what do I need to do to use the new network?
Get Started
How Do I Start Twigby Service?
- ★ Welcome to Twigby
- Everything You Need to Know About NewPhoneMall - A Twigby Authorized Phone Retailer
- How do I choose to bring my own phone and get a new number?
- How do I choose to bring my own phone and number?
- How Do I Add a Line?
- How Do I Place an Order?
Manage Your Account
- How do I update my account PIN?
- Text Message and Email Notifications You Would Receive from Twigby
- How do I manage my account in Self Care?
- What is Self Care?
- How do I login to my Twigby account?
- How do I turn text message notifications on or off?
General Questions
- How do I check to see if my phone’s software needs to be updated?
- How do I backup my phone?
- Twigby Deals FAQ
- Two-Factor Authentication FAQ
- Twigby 3-way Calling
- Can I still use my phone while traveling outside of the United States?
Twigby Editorials
- Survey Says: Cell Phone Usage Impacted During COVID-19
- 3 Free Video Chat Apps to Stay Connected with Others
- Affordable Plans for iPhone Users
- The Most Affordable Plan For The New iPhone SE
- Affordable Cell Phone Plans for the Whole Family
- Introducing Twigby's New Smartphone Value Plans - Helping You Save Even More
Twigby Plans
General Information
- ★ Overage Protection
- Wi-Fi Calling and Texting
- How do I decide which Twigby plan is right for me?
- What’s the difference between SMS and MMS?
- What’s a voice or data pack?
- Do you have shared or family plans?
WiFi and Data
- When does my monthly data or minutes renew or reset?
- Which apps are using all my cellular data?
- Is a data package required?
- What does unlimited 2G data after plan allotment mean?
- How can I turn data off and on?
- Can I send or receive group messages without a data plan?
Nationwide Coverage
International
Wireless Coverage Area
- What towers does Twigby use?
- What networks does Twigby use?
- Twigby coverage
- Will I be charged for roaming?
- Which areas are available for service?
- Can my phone type affect my coverage?
Phone Warranty & Replacement, User Manuals and More
Warranty and Replacement
- Before Returning an Android Smartphone
- Before Returning an iPhone
- Before Returning a Basic or Feature Phone
- What You Need to Know about Twigby Returns, Warranties, and Exchanges
- How do I claim a warranty with Twigby?
- How do I order a replacement phone on my account?
General
- Five Tips to Keep Your Phone Clean
- How do I add emergency contacts to my phone?
- How Do I Set Up the “Find” Feature on My Phone in Case it Gets Lost or Stolen?
- How do I setup and turn on Wi-Fi Calling and Texting on my phone?
- Which phones are Wi-Fi Calling and Texting capable?
- How do I transfer information from an old phone to a new phone?
Android User Manuals
See MoreFeature or Basic Phone User Manuals
- Nuu Mobile F4L
- Sonim Strike XP3410 IS
- Sonim Strike XP3410
- Coolpad Snap
- LG Rumor Touch
- Alcatel GoFlip
Twigby Phones
- Parental Controls on the Sonim XP Strike
- How do I set up Google Family Link?
- Parental Controls on the Alcatel Cinch
- Buying and Activating Your Phone
- What is a Twigby certified phone?
- How can I make an iPhone kid-friendly?
iPhone User Manual
Hearing Aid Compatible Information
Bring Your Phone
SIM Cards
Bring Your Own Phone to Twigby Wireless
- Can I use Wi-Fi Calling and Texting on the phone I brought to Twigby?
- Instructions on manually programming your phone
- Phones that will not receive over-the-air activation and updates
- How do I bring my own phone to Twigby? (new or additional line)
- What phones are compatible with Twigby service?
- How can I check my phone's eligibility to use with Twigby?
Managing Your Account
View or Print Your Bill
- Tips To Understand Your Statement
- How can I find my past purchases or order history?
- How does Twigby billing work?
- When and where will I get my bill?
- Can you mail my bill to me?
- How do I print my bill?
Pay My Bill
- What is the Federal Universal Service Fund?
- How does Twigby bill me?
- How do I change or delete the credit card on file?
- Why was I charged multiple times this month by Twigby?
- What is an authorization hold?
- Is Twigby prepaid or postpaid?