Twigby
  • Get Started
  • Plans
  • Compare Us
  • Phones
  • Bring Your Phone
  • Coverage
  • Why Us
  • Get Started
  • Referral Rewards
  • Reviews
  • Special Offers
  • Apps
  • FAQs

Find the help you need

Find the help you need




Frequently Asked Questions

  • Get Started

  • Twigby Plans

  • Nationwide Coverage

  • Phones, User Manuals and More

  • Bring Your Phone

  • Managing Your Account

  • Phone Warranty & Replacement

  • Contact Us

Frequently Asked Questions

  • Get Started

  • Twigby Plans

  • Nationwide Coverage

  • Phones, User Manuals and More

  • Bring Your Phone

  • Managing Your Account

  • Phone Warranty & Replacement

  • Contact Us

Get Started

How Do I Start Twigby Service?

  • ★ Welcome to Twigby
  • How do I choose to bring my own phone and get a new number?
  • How do I choose to bring my own phone and number?
  • How Do I Add a Line?
  • How Do I Place an Order?
  • How do I sign up if I was referred by a friend?
See More

Manage Your Account

  • How do I update my account PIN?
  • Text Message and Email Notifications You Would Receive from Twigby
  • How do I manage my account in Self Care?
  • What is Self Care?
  • How do I login to my Twigby account?
  • How do I turn text message notifications on or off?
See More

General Questions

  • How do I backup my phone?
  • Twigby Deals FAQ
  • Two-Factor Authentication FAQ
  • Twigby 3-way Calling
  • Can I still use my phone while traveling outside of the United States?
  • Ways to Extend Your Phone Battery Life
See More

Twigby Editorials

  • Survey Says: Cell Phone Usage Impacted During COVID-19
  • 3 Free Video Chat Apps to Stay Connected with Others
  • Affordable Plans for iPhone Users
  • The Most Affordable Plan For The New iPhone SE
  • Affordable Cell Phone Plans for the Whole Family
  • Introducing Twigby's New Smartphone Value Plans - Helping You Save Even More
See More

Twigby Plans

General Information

  • ★ Overage Protection
  • Wi-Fi Calling and Texting
  • How do I decide which Twigby plan is right for me?
  • What’s the difference between SMS and MMS?
  • What’s a voice or data pack?
  • Do you have shared or family plans?
See More

WiFi and Data

  • When does my monthly data or minutes renew or reset?
  • Is Wi-Fi Calling and Texting available?
  • Which apps are using all my cellular data?
  • Is a data package required?
  • What does unlimited 2G data after plan allotment mean?
  • How can I turn data off and on?
See More

Nationwide Coverage

International

  • How to use your Twigby phone when there is no coverage outside of the United States
  • Learn More About International Calling and Unlimited Global Texting
  • International Calling
  • Unlimited Global Texting

Wireless Coverage Area

  • Can I use Wi-Fi Calling and Texting?
  • What towers does Twigby use?
  • What networks does Twigby use?
  • Twigby coverage map
  • Will I be charged for roaming?
  • Which areas are available for service?
See More

Phones, User Manuals and More

Feature or Basic Phone User Manuals

  • Sonim Strike XP3410 IS
  • Sonim Strike XP3410
  • Coolpad Snap
  • LG Rumor Touch
  • Alcatel GoFlip
  • Alcatel Cinch
See More

Twigby Phones

  • Parental Controls on the Sonim XP Strike
  • How do I set up Google Family Link?
  • Parental Controls on the Alcatel Cinch
  • Buying and Activating Your Phone
  • What is a Twigby certified phone?
  • How can I make an iPhone kid-friendly?
See More

Android User Manuals

  • Alcatel Dawn
  • Alcatel Elevate
  • Coolpad Illumina
  • Google Pixel 3a
  • Hot Pepper Poblano
  • HTC Bolt
See More

iPhone User Manual

  • Apple iPhone iOS Guide
  • How do I remove my iPhone pass code?
  • iPhone Message Text Troubleshooting

Hearing Aid Compatible Information

  • Hearing Aid Compatible Information

General

  • Five Tips to Keep Your Phone Clean
  • How do I add emergency contacts to my phone?
  • How Do I Set Up the “Find” Feature on My Phone in Case it Gets Lost or Stolen?
  • How do I setup and turn on Wi-Fi Calling and Texting on my phone?
  • Which phones are Wi-Fi Calling and Texting capable?
  • How do I transfer information from an old phone to a new phone?
See More

Bring Your Phone

SIM Cards

  • ★ How Do I Install A SIM Card?
  • How do I change my sim card (ICCID) online?
  • How can I find my SIM card number (ICCID) on my Android phone?
  • How can I find my SIM card number (ICCID) on my iPhone?

Bring Your Own Phone to Twigby Wireless

  • How do I setup Wi-Fi Calling and Texting on the phone I brought to Twigby?
  • Can I use Wi-Fi Calling and Texting on the phone I brought to Twigby?
  • Instructions on manually programming your phone
  • Phones that will not receive over-the-air activation and updates
  • How do I bring my own phone to Twigby? (new or additional line)
  • What phones are compatible with Twigby service?
See More

Managing Your Account

View or Print Your Bill

  • Tips To Understand Your Statement
  • How can I find my past purchases or order history?
  • How does Twigby billing work?
  • When and where will I get my bill?
  • Can you mail my bill to me?
  • How do I print my bill?
See More

Pay My Bill

  • What is the Federal Universal Service Fund?
  • How does Twigby bill me?
  • How do I change or delete the credit card on file?
  • Why was I charged multiple times this month by Twigby?
  • What is an authorization hold?
  • Is Twigby prepaid or postpaid?
See More

Phone Warranty & Replacement

Getting Help

  • Before Returning a Basic or Feature Phone
  • Before Returning an Android Smartphone
  • Before Returning an iPhone

Warranty and Replacement

  • How do I order a replacement phone on my account?
  • What is the warranty if I have a previously owned Twigby phone?
  • Twigby Acknowledgement Form
  • What You Need to Know about Twigby Returns, Warranties, and Exchanges
  • Accessory Return Policy
  • How do I claim a warranty?
See More

Contact Us

Contact Customer Support

  • Live Chat Support Hours
  • Other ways to contact Twigby
  • Who do I contact if I have a question?

Change Service Status

  • Can I get a refund?
  • My current number is unable to transfer/port to Twigby. What is the reason?
  • How can I cancel my Twigby service?
  • How can I transfer/port my number from Twigby?
  • How do I suspend my mobile service?
  • What happens to my number if I cancel service?
  • Get Started
  • Twigby Plans
  • Nationwide Coverage
  • Phones, User Manuals and More
  • Bring Your Phone
  • Managing Your Account
  • Phone Warranty & Replacement
  • Contact Us

Twigby
  • Plans
  • Phones
  • Compare Us
  • Bring Your Phone
  • Coverage
  • Why Us
  • Referral Rewards
  • Reviews
  • Special Offers
  • Apps
  • Blog
  • Affiliates
  • Twigby Deals
  • Facebook
  • Twitter
  • LinkedIn

TWIGBY.COM IS SAFE AND SECURE.

All information you provide is encrypted and protected using the latest security protocol.

  • Policies & Terms
  • FAQs
  • Press Room
  • Site Map

© 2019 SI Wireless, LLC. All Rights Reserved.