Frequently Asked Questions
Get Started
How Do I Start Twigby Service?
- ★ Welcome to Twigby
- What is an IMEI?
- Everything You Need to Know About NewPhoneMall - A Twigby Authorized Phone Retailer
- How do I choose to bring my own phone and get a new number?
- How do I choose to bring my own phone and number?
- How Do I Add a Line?
Manage Your Account
- How do I turn voicemail off?
- How do I update my account PIN?
- Text Message and Email Notifications You Would Receive from Twigby
- How do I manage my account in Self Care?
- What is Self Care?
- How do I login to my Twigby account?
General Questions
- How do I check to see if my phone’s software needs to be updated?
- How do I backup my phone?
- Twigby Deals FAQ
- Two-Factor Authentication FAQ
- Twigby 6-way Calling
- Can I still use my phone while traveling outside of the United States?
Twigby Editorials
- Survey Says: Cell Phone Usage Impacted During COVID-19
- 3 Free Video Chat Apps to Stay Connected with Others
- Affordable Plans for iPhone Users
- The Most Affordable Plan For The New iPhone SE
- Affordable Cell Phone Plans for the Whole Family
- Introducing Twigby's New Smartphone Value Plans - Helping You Save Even More
Twigby Plans
General Information
- ★ Overage Protection
- How do I decide which Twigby plan is right for me?
- What’s the difference between SMS and MMS?
- What’s a voice or data pack?
- Do you have shared or family plans?
- Will my minutes or data roll over?
WiFi and Data
- When does my monthly data or minutes renew or reset?
- Which apps are using all my cellular data?
- Is a data package required?
- What does unlimited 2G data after plan allotment mean?
- How can I turn data off and on?
- Can I send or receive group messages without a data plan?
Nationwide Coverage
International
Wireless Coverage Area
Phone Warranty & Replacement, User Manuals and More
Warranty and Replacement
- Before Returning an Android Smartphone
- Before Returning an iPhone
- Before Returning a Basic or Feature Phone
- What You Need to Know about Twigby Returns, Warranties, and Exchanges
- How do I claim a warranty with Twigby?
- How do I order a replacement phone on my account?
General
- Five Tips to Keep Your Phone Clean
- How do I add emergency contacts to my phone?
- How Do I Set Up the “Find” Feature on My Phone in Case it Gets Lost or Stolen?
- How do I transfer information from an old phone to a new phone?
- How do I turn off Find My iPhone?
- What is a Previously Owned Phone?
Android User Manuals
- BLU View 3
- Google Pixel 2XL
- Google Pixel 3a
- Google Pixel 4a
- Motorola moto e (2020)
- Motorola moto g fast
Feature or Basic Phone User Manuals
Twigby Phones
- How do I set up Google Family Link?
- Buying and Activating Your Phone
- What is a Twigby certified phone?
- How can I make an iPhone kid-friendly?
- How do I use call waiting on a feature phone?
- What phones can receive enhanced messages (EMS)?
iPhone User Manual
Hearing Aid Compatible Information
Bring Your Phone
SIM Cards
Bring Your Own Phone to Twigby Wireless
Managing Your Account
View or Print Your Bill
- What is the Administrative Fee?
- Tips To Understand Your Statement
- How can I find my past purchases or order history?
- How does Twigby billing work?
- When and where will I get my bill?
- Can you mail my bill to me?
Pay My Bill
- What is the Federal Universal Service Fund?
- How does Twigby bill me?
- How do I change or delete the credit card on file?
- Why was I charged multiple times this month by Twigby?
- What is an authorization hold?
- Is Twigby prepaid or postpaid?