Frequently Asked Questions
How to Start Service
How Do I Start Twigby Mobile Service?
- How do I bring my own phone to Twigby?
- How Do I Add a Line?
- How Do I Place an Order?
- Welcome to Twigby Mobile
- Buying and Activating Your Phone
- How do I sign up if I was referred by a friend?
General Info
- What is an IMEI?
- TwigbyDeals FAQ
- Simple Steps to Transfer Data from Your Old Phone to Your New Twigby Phone
- What does prepaid mean?
- Twigby Recommended Apps
- How do I login to my Twigby Mobile account?
Settings & Features
Phone Settings
- Wi-Fi Calling and Texting FAQ
- How do I add emergency contacts to my phone?
- How Do I Set Up the “Find” Feature on My Phone in Case it Gets Lost or Stolen?
- What is the easy function and how do I turn it on?
- How do I block numbers from calling and texting me on my Android?
- How do I block numbers from calling and texting me on my iPhone?
Other Info
- How do I set up Google Family Link?
- How do I set up parental controls for the Google Play Store?
- Text Message and Email Notifications You Would Receive from Twigby
- How do I set up Google Voice?
- How do I turn text message notifications on or off?
- How can I take control of the mobile data I use?
Twigby Mobile Settings & Features
- Account Security Protections
- Android Premium Visual Voicemail - Everything you need to know.
- How do I update my service address?
- Caller ID With Name
- Caller ID - What you need to know
- SPAM Filter Only $1/month – What you need to know
About Twigby Mobile
30-Day Satisfaction Guarantee
Twigby Mobile Plans
- Learn About the Broadband Facts Label
- When does my monthly data renew or reset?
- Is a data package required?
- What does unlimited 2G data after plan allotment mean?
- Overage Protection (Legacy Plans)
- What happens if I go over my data limit?
Nationwide Coverage
- Stay Connected While Traveling Outside the Country
- Can I still use my phone while traveling outside of the United States?
- How to use your Twigby phone when there is no coverage outside of the United States
- Learn More About International Calling and Unlimited Global Texting
- International Calling
- What towers does Twigby use?
Learn More About Twigby Mobile - Videos
Phone Support
Bring Your Own Phone to Twigby Mobile
eSIM
- QR Code for eSIM Activation at Twigby Mobile
- How do I activate eSIM on Android?
- How do I activate eSIM on iPhone 13 or newer?
- Can I have both a physical SIM card and an eSIM on my phone?
- How do I order eSIM?
- How do I activate eSIM on iPhone 12 or earlier?
Physical SIM Cards
General
- Interactive Phone Tutorials
- What model iPhone do I have?
- Five Tips to Keep Your Phone Clean
- Ways to Extend Your Phone Battery Life
- Can I buy phones directly from Apple?
- What is a Previously Owned Phone?
Twigby Mobile Phones
Hearing Aid Compatible Information
How to Videos & Manuals
How to Videos
Android User Manuals
See MoreFeature or Basic Phone User Manuals
iPhone User Manual
Orders, Phone Warranty, Billing
Orders & Shipping Info
Phone Protection FAQs
Phone Warranty & Replacement
- Before Returning an Android Smartphone
- Before Returning an iPhone
- Before Returning a Basic or Feature Phone
- What You Need to Know about Twigby Returns, Warranties, and Exchanges
- How do I claim a warranty with Twigby?
- Is there a warranty if I brought my own phone to Twigby?
Billing FAQs
- What is the Administrative Fee?
- What is the Federal Universal Service Fund?
- Tips To Understand Your Statement
- How does Twigby bill me?
- How do I change or delete a payment method?
- How does Twigby billing work?
Troubleshooting & Common Issues
General Questions
- How do I Factory Reset my phone?
- What does INVALID SIM or SIM NOT SUPPORTED mean?
- How do I check to see if my phone’s software needs to be updated?
- How do I backup my phone?
- iPhone Text Message Troubleshooting
- iMessage and/or FaceTime are not working, what can I do?