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Find the help you need

Find the help you need




Frequently Asked Questions

  • Get Started

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  • Phone Warranty & Replacement, User Manuals and More

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Frequently Asked Questions

  • Get Started

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  • Phone Warranty & Replacement, User Manuals and More

  • Bring Your Phone

  • Managing Your Account

  • 30 Day Satisfaction Guarantee

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Get Started

How Do I Start Twigby Service?

  • ★ Welcome to Twigby
  • How do I bring my own phone to Twigby?
  • What is an IMEI?
  • Everything You Need to Know About NewPhoneMall - A Twigby Authorized Phone Retailer
  • How Do I Add a Line?
  • How Do I Place an Order?
See More

Manage Your Account

  • Caller ID With Name
  • Caller ID - What you need to know
  • SPAM Filter Only $1/month – What you need to know
  • How do I purchase 1GB of extra data?
  • How do I turn voicemail off?
  • How do I update my account PIN?
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General Questions

  • How do I check to see if my phone’s software needs to be updated?
  • How do I backup my phone?
  • TwigbyDeals FAQ
  • Two-Factor Authentication FAQ
  • Twigby 6-way Calling
  • Can I still use my phone while traveling outside of the United States?
See More

Twigby Editorials

  • Survey Says: Cell Phone Usage Impacted During COVID-19
  • 3 Free Video Chat Apps to Stay Connected with Others
  • Affordable Plans for iPhone Users
  • The Most Affordable Plan For The New iPhone SE
  • Affordable Cell Phone Plans for the Whole Family
  • Introducing Twigby's New Smartphone Value Plans - Helping You Save Even More
See More

Twigby Plans

General Information

  • ★ Overage Protection
  • How do I decide which Twigby plan is right for me?
  • What’s the difference between SMS and MMS?
  • What’s a voice or data pack?
  • Do you have shared or family plans?
  • Will my data roll over?
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WiFi and Data

  • When does my monthly data renew or reset?
  • Which apps are using all my cellular data?
  • Is a data package required?
  • What does unlimited 2G data after plan allotment mean?
  • How can I turn data off and on?
  • Can I send or receive group messages without a data plan?
See More

Nationwide Coverage

International

  • How to use your Twigby phone when there is no coverage outside of the United States
  • Learn More About International Calling and Unlimited Global Texting
  • International Calling
  • Unlimited Global Texting

Wireless Coverage Area

  • What towers does Twigby use?
  • What network does Twigby use?
  • Twigby coverage
  • Which areas are available for service?
  • Can my phone type affect my coverage?
  • Troubleshooting Tips for Traveling

Phone Warranty & Replacement, User Manuals and More

Warranty and Replacement

  • Before Returning an Android Smartphone
  • Before Returning an iPhone
  • Before Returning a Basic or Feature Phone
  • What You Need to Know about Twigby Returns, Warranties, and Exchanges
  • How do I claim a warranty with Twigby?
  • How do I order a replacement phone on my account?
See More

General

  • Five Tips to Keep Your Phone Clean
  • How do I add emergency contacts to my phone?
  • How Do I Set Up the “Find” Feature on My Phone in Case it Gets Lost or Stolen?
  • How do I transfer information from an old phone to a new phone?
  • How do I turn off Find My iPhone?
  • What is a Previously Owned Phone?
See More

Android User Manuals

  • BLU View 3
  • Google Pixel 2XL
  • Google Pixel 3a
  • Google Pixel 4a
  • Google Pixel 5
  • Google Pixel 6a
See More

Feature or Basic Phone User Manuals

  • Nuu Mobile F4L

Twigby Phones

  • How do I set up Google Family Link?
  • Buying and Activating Your Phone
  • What is a Twigby certified phone?
  • How can I make an iPhone kid-friendly?
  • How do I use call waiting on a feature phone?
  • What phones can receive enhanced messages (EMS)?
See More

iPhone User Manual

  • Apple iPhone iOS Guide
  • How do I remove my iPhone pass code?
  • iPhone Text Message Troubleshooting

Hearing Aid Compatible Information

  • Hearing Aid Compatible Information

Bring Your Phone

SIM Cards

  • ★ How Do I Install A SIM Card?
  • How do I change my SIM card (ICCID) online?
  • How can I find my SIM card number (ICCID) on my Android phone?
  • How can I find my SIM card number (ICCID) on my iPhone?

Bring Your Own Phone to Twigby Wireless

  • What does INVALID SIM or SIM NOT SUPPORTED mean?
  • How do I bring my own phone to Twigby? (new or additional line)
  • What phones are compatible with Twigby service?
  • How can I check my phone's eligibility to use with Twigby?
  • Can I use my Republic Wireless (Wi-fi centric) phones with Twigby?

Managing Your Account

View or Print Your Bill

  • What is the Administrative Fee?
  • Tips To Understand Your Statement
  • How can I find my past purchases or order history?
  • How does Twigby billing work?
  • When and where will I get my bill?
  • Can you mail my bill to me?
See More

Pay My Bill

  • What is the Federal Universal Service Fund?
  • How does Twigby bill me?
  • How do I change or delete the credit card on file?
  • Why was I charged multiple times this month by Twigby?
  • What is an authorization hold?
  • Is Twigby prepaid or postpaid?
See More

30 Day Satisfaction Guarantee

General Information

  • 30-day Satisfaction Guarantee
  • Can I get a refund?
  • Is there a warranty if I brought my own phone to Twigby?

Contact Us

Contact Customer Support

  • Chat With Us Now
  • Live Chat Support Hours
  • Other ways to contact Twigby
  • Who do I contact if I have a question?

Change Service Status

  • My current number is unable to transfer/port to Twigby. What is the reason?
  • How can I cancel my Twigby service?
  • How can I transfer/port my number from Twigby?
  • How do I suspend my mobile service?
  • What happens to my number if I cancel service?
  • Get Started
  • Twigby Plans
  • Nationwide Coverage
  • Phone Warranty & Replacement, User Manuals and More
  • Bring Your Phone
  • Managing Your Account
  • 30 Day Satisfaction Guarantee
  • Contact Us

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