Find the help you need
Frequently Asked Questions
Billing Questions
View or Print Your Bill
Pay My Bill
- How does Twigby bill me?
- How do I change or delete the credit card on file?
- Why was I charged multiple times this month for my Twigby service?
- What is an authorization hold?
- Is Twigby prepaid or postpaid?
- How is my billing date determined?
Bring Your Own Phone
SIM Cards
Bring Your Own Phone to Twigby Wireless
- How do I bring my own phone to Twigby? (new or additional line)
- Compatibility by Carrier
- What phones are compatible with Twigby service?
- How can I check my phone's eligibility to use with Twigby?
- Is there a warranty if I brought my own phone to Twigby?
- Can I use my Republic Wireless (Wi-fi centric) phones with Twigby?
Twigby Plans
General Information
- ★ Overage Protection
- How do I decide which Twigby plan is right for me?
- What’s the difference between SMS and MMS?
- Unlimited Global Texting
- Do you have shared or family plans?
- How do I block a phone number from texting me?
WiFi and Data
- Is a data package required?
- What does unlimited 2G data after plan allotment mean?
- How can I turn data off and on?
- Can I send or receive group messages without a data plan?
- Can I send or receive video messages without a data plan?
- Can I send or receive picture messages without a data plan?
Get Started with Twigby
How Do I Start?
- I want to switch to Twigby. How can I start service?
- What type of information will I need to provide in order to activate Twigby service?
- Is there an activation fee for signing up?
- How many lines can I have with Twigby?
- What is an MEID?
- Where can I find my phone's MEID/ESN?
From the Blog
- Never Pay for More Than You Need
- Savings and Service: Get Low Prices and Highly Rated Customer Service with Twigby
- A More Affordable Way To View Cell Phone Plans for Your Family
- The Best Cell Phone Plans for Seniors from Twigby
- See What You Can Save with Twigby
- Facebook Messenger for Kids and Other Helpful Information
Manage Your Account
- How do I login to my Twigby account?
- How do I turn text and e-mail notifications on or off?
- What happens if I go over my data limit?
- When will I know what my new phone number is?
- When does my bill cycle end?
- How can I turn data off and on?
General Questions
- Twigby Recommended Apps
- How Do I Set the Primary Line on My Account?
- Port Eligibility
- Upcoming Changes to Twigby Referral Rewards Program
- Why is tethering not working on my phone?
- Why is hotspot or WiFi tether not working on my phone?
Nationwide Coverage
International
Wireless Coverage Area
Twigby Phones
Twigby Phones
- Parental Controls on the Alcatel Cinch
- Buying and Activating Your Phone
- What is a Twigby certified phone?
- How can I make an iPhone kid-friendly?
- What kind of data will I get with a feature phone?
- How do I use call waiting on a feature phone?
Feature Phone Guides
Android Phone Guides
See all 40 articlesiPhone Guides
Hearing Aid Compatible Information
General
Twigby Support
Contact Customer Support
Change Service Status
Phone Warranty and Replacement
Getting Help
Warranty and Replacement
- Twigby Acknowledgement Form
- What You Need to Know about Twigby Returns, Warranties, and Exchanges
- Accessory Return Policy
- How do I claim a warranty?
- What is the warranty if I have a new Twigby phone?
- What is the warranty if I have a certified Twigby phone?