Find the help you need
Frequently Asked Questions
Billing Questions
View or Print Your Bill
Pay My Bill
- How does Twigby bill me?
- How do I change or delete the credit card on file?
- Why was I charged multiple times this month for my Twigby service?
- What is an authorization hold?
- Is Twigby prepaid or postpaid?
- How is my billing date determined?
Bring Your Own Phone
SIM Cards
Bring Your Own Phone to Twigby Wireless
- How do I bring my own phone to Twigby? (new or additional line)
- Compatibility by Carrier
- What phones are compatible with Twigby service?
- How can I check my phone's eligibility to use with Twigby?
- Is there a warranty if I brought my own phone to Twigby?
- Can I use my Republic Wireless (Wi-fi centric) phones with Twigby?
Twigby Plans
General Information
- ★ Overage Protection
- How do I decide which Twigby plan is right for me?
- What’s the difference between SMS and MMS?
- Unlimited Global Texting
- Do you have shared or family plans?
- How do I block a phone number from texting me?
WiFi and Data
- Which apps are using all my cellular data?
- Is a data package required?
- What does unlimited 2G data after plan allotment mean?
- How can I turn data off and on?
- Can I send or receive group messages without a data plan?
- Can I send or receive video messages without a data plan?
Get Started with Twigby
How Do I Start?
- How do I sign up if I was referred by a friend?
- I want to switch to Twigby. How can I start service?
- What type of information will I need to provide in order to activate Twigby service?
- Is there an activation fee for signing up?
- How many lines can I have with Twigby?
- What is an MEID?
From the Blog
- Never Pay for More Than You Need
- Savings and Service: Get Low Prices and Highly Rated Customer Service with Twigby
- A More Affordable Way To View Cell Phone Plans for Your Family
- The Best Cell Phone Plans for Seniors from Twigby
- See What You Can Save with Twigby
- Facebook Messenger for Kids and Other Helpful Information
Manage Your Account
- How do I login to my Twigby account?
- How do I turn text and e-mail notifications on or off?
- What happens if I go over my data limit?
- When will I know what my new phone number is?
- When does my bill cycle end?
- How can I turn data off and on?
General Questions
- How do I setup voicemail on my phone if I brought my own phone to Twigby?
- Twigby Recommended Apps
- How Do I Set the Primary Line on My Account?
- Port Eligibility
- Upcoming Changes to Twigby Referral Rewards Program
- Why is tethering not working on my phone?
Nationwide Coverage
International
Wireless Coverage Area
Twigby Phones
Twigby Phones
- Parental Controls on the Alcatel Cinch
- Buying and Activating Your Phone
- What is a Twigby certified phone?
- How can I make an iPhone kid-friendly?
- What kind of data will I get with a feature phone?
- How do I use call waiting on a feature phone?
Feature Phone Guides
See all 7 articlesAndroid Phone Guides
See all 40 articlesiPhone Guides
Hearing Aid Compatible Information
General
Twigby Support
Contact Customer Support
Change Service Status
Phone Warranty and Replacement
Getting Help
Warranty and Replacement
- What is the warranty if I have a previously owned Twigby phone?
- Twigby Acknowledgement Form
- What You Need to Know about Twigby Returns, Warranties, and Exchanges
- Accessory Return Policy
- How do I claim a warranty?
- What is the warranty if I have a new Twigby phone?