Wi-Fi Calling and Texting FAQ

What is Wi-Fi Calling and Texting?

Wi-Fi Calling and Texting allows you to make and receive calls and text messages using a Wi-Fi network with your existing Twigby phone number. Wi-Fi works within the range of your router, and you do not need a cell signal. Using a Wi-Fi signal to send texts, make calls, and start video calls means that you can stay connected even when you have weak cell signal. At Twigby, Wi-Fi Calling and Texting is included with every plan for free.

Why would I need to use Wi-Fi Calling and Texting?

Wi-Fi Calling and Texting is great to use in situations where you find yourself with unpredictable service or traveling outside the U.S. Having a weak cell signal can happen for a variety of reasons that are out of anyone’s control. Being in a basement, inside a newer metal building, and living in a rural area can all affect your cell signal. In these situations, using Wi-Fi Calling and Texting would help you avoid dropped calls and unsent text messages.

Additionally, Wi-Fi Calling and Texting can help you stay connected when traveling abroad. While abroad and connected to Wi-Fi, your phone will work just like it does in the U.S. You can call and text U.S. numbers while in a different country. Then to call or text numbers outside of the U.S., just be sure to dial our access number before placing the calls.

How do I turn on Wi-Fi Calling and texting?

Android

  1. Go to your phone’s “Settings”
  2. Within the search box, type in “Wi-Fi calling”
  3. Next, your phone should display the feature within your settings. If not, check “Mobile Networks” or “Internet or Connections”. The labeling of this setting can vary depending on the model of your phone
  4. Next, look for the “Wi-Fi Calling” setting
    • On some newer phones, Wi-fi calling functionality can be installed if they are offered by your phone manufacturer through a firmware update. If you do not see Wi-Fi calling under your phone’s settings but you are using a newer device with LTE compatibility (typically devices released in 2015 or later), research your phone model number to see if Wi-Fi calling is available and if a firmware update is required
  5. Toggle Wi-Fi Calling on
  6. Check that your emergency address is up to date

iPhone

  1. Wi-Fi calling is available on most newer iPhones (iPhone 6S or later). Go to your iPhone’s “Settings”
  2. Tap on “Phone” > “Wi-Fi Calling”
  3. Ensure “Wi-Fi Calling on This Phone” is toggled on (it will appear green if it is on)
  4. A prompt may appear next, choose “Enable”
  5. Check that your emergency address is up to date

Why can’t I make or receive Wi-Fi calls?

There could be a couple of reasons why you can’t make or receive Wi-Fi calls.

  • You aren’t connected to a Wi-Fi network
  • Wi-Fi calling isn’t turned on in your Settings
  • You don’t have the latest software version for your phone
  • You’re using a phone that doesn’t support Wi-Fi calling
  • Your emergency address isn’t updated

See terms and conditions for Wi-Fi Calling and Texting

You can see our terms and conditions for Wi-Fi calling and texting here.

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