Before Returning an Android Smartphone

To receive a refund for an Android Smartphone you are returning to Twigby, you should follow these instructions.

First, obtain a Return Authorization Number (RA#) by chatting with a live Twigby Agent. Once you have the RA#, you must clear the phone. Without performing these actions, Twigby cannot gain access to the phone and therefore a refund will not be issued. To make certain this doesn’t happen, you need to remove all passcodes/pins as well as any pattern, fingerprint, iris and/or facial recognition locks from the phone. You will also need to remove your Google ID, remove all accounts, and erase all content and settings.  Here are the steps in the order they need to be performed.

Before starting these steps, don’t forget to back up all content and settings of the phone. 

All Android phones are slightly different so menu options will vary slightly.

  1. Remove all biometrics and all security or device lock controls in place.
    1. Go to Settings.
    2. Locate and select security settings (possibly under security, security & location, privacy, screen lock, etc.).
    3. Turn off all passcodes, pattern locks, pins, or biometric features (facial, iris, fingerprint recognition).
  1. Remove all accounts.
    1. Go to Settings.
    2. Select Accounts.
    3. You must remove all accounts that are listed on this page from the phone.
    4. Select each one and after clicking on it, you will be presented with an option to remove it. When you are finished, the only option showing under Accounts should be to +Add Account.
  1. Perform Factory Reset/Master Clear.
    1. Go to Settings.
    2. Select Reset or System Reset (can be under General or General Management menu). If you cannot locate the option, do a search for Reset.
    3. Select Factory Data Reset (might be Master Reset, Reset All Settings, or Erase Everything).
    4. Select the option to perform the function.

 

Finally, turn the phone off and prepare it for shipment back to Twigby. Please make sure you ship the phone back with the original box, charger and any other accessories that accompanied the phone. The phone box must be packed in another container and that container should have the Return Authorization Number (RA#) written on the outside box.

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