30-day Satisfaction Guarantee

At Twigby, we are so confident that you will love our service, that we'll give your money back if you don't!

If a customer, for any reason is not completely satisfied within 30 days after activating service, Twigby will refund the cost of your phone (if one was purchased), your plan and any taxes/fees (excludes the cost of shipping if applicable).

Please note that if you need to utilize this refund and are porting your number to a new carrier, the port must be complete within the 30 days in order to receive the refund and to avoid being charged for a second month of service. It is recommended to request the port at least four (4) business days or more before the 30 days has passed.