Everything you need to know about Twigby's Satisfaction Guarantee
At Twigby, we are so confident that you will love our service, that we'll give your money back if you don't!
If a customer, for any reason is not completely satisfied within 30 days after activating service, Twigby will refund the cost of your phone (if one was purchased directly from Twigby), your plan and any taxes/fees (excludes the cost of shipping if applicable).
Please note that if you need to utilize this refund and are porting your number to a new carrier, the port must be complete within the 30 days in order to receive the refund and to avoid being charged for a second month of service. It is recommended to request the port at least four (4) business days or more before the 30 days has passed.
Service refunds will be issued once the phone and/or SIM card purchased in conjunction with the service are returned.