Buying and Activating Your Phone

Welcome! We're excited to see you're interested in joining the awesome Twigby network. It's very easy to switch and begin enjoying big savings on your monthly phone bill. Below, you will find a short guide to buying and activating your first Twigby phone!

How do I purchase a phone?

Ready to purchase a phone? Head to our phone shop and browse our wide selection of high-performing, low-cost smartphones and feature phones. Once you've found the phone you want, click on the orange "Add to Cart" icon. Our phones must be purchased with a service plan, so you will be prompted to select your voice/text plan and your data plan before checking out. Twigby allows up to 5 phones on an account, therefore you are limited to purchasing 5 phones.

What shipping choices do I have?

Read this article to learn more about your shipping options!

What happens after I purchase a phone?

Once your payment has been received for the phone you should receive an email confirming the purchase. We will then process your order and Twigby will generate an email with your tracking information once the order is shipped.

I got an email from Twigby showing my item has shipped. Does that mean it is on its way?

It is very likely that your item is on the way. Our system generates a message to alert you the moment your order is processed and a shipping label has been generated. The best way to track your shipment is to click the tracking number link provided in your shipment notification. It will direct you to a website where you can track your package's location. 

Where is your shipping facility located?

Our shipping facility is conveniently located in Tennessee.

Do you have a pay over time or installment plan on your phones?

No. One way that Twigby is able to avoid locking you into a contract is by not subsidizing the cost of our phones. We understand that eliminates the option of paying for a phone over time. We also understand that the upfront cost of a phone can be a struggle at times. That is why we offer a broad selection of phones, as well as certified and new phones.

My phone just arrived today! How do I get started?

Awesome! The first thing you should do is plug your phone in and allow it to charge. A good charge is essential to an activation. Next, follow the activation instructions that were sent with your phone from Twigby. Please do not turn on your phone until you have read and followed all the activation instructions in the User Manual that was included in your shipment. 

Please note: If you do not complete the steps mentioned above to permanently activate your phone within 30 days, it will automatically be done for you.

If you have questions or need additional assistance, please click on the orange "Chat Now" link to chat with a Twigby representative.

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