Welcome! We're excited to see you're interested in joining the awesome Twigby network. It's very easy to switch and begin enjoying big savings on your monthly phone bill. Below, you will find a short guide to buying and activating your first Twigby phone!
How do I purchase a phone?
Ready to purchase a phone? Head to our phone shop and browse our wide selection of high-performing, low-cost smartphones and feature phones. Once you've found the phone you want, click on the orange "Add to Cart" icon. At this time, only one phone can be purchased per order, so if you want multiple phones you will need to do this process multiple times.
What shipping choices do I have?
We ship via UPS and you can choose from the following services.
- Standard Shipping ground (2-10 days or less)
- Expedited shipping (2-3 days)
We ship standard packages Monday through Friday and typically packages leave the next day, as long as they are in stock. Expedited Shipping ships the same day in most cases as long as the item is in stock and the order is placed before 3PM CST Monday through Friday.
What happens after I purchase a phone?
Once your payment has been received for the phone you should receive an email confirming the purchase. We will then pack your item and UPS will generate an email with your tracking information.
I got an email from UPS showing my item has shipped. Does that mean it is on its way?
It is very likely that your item is on the way. Our system ties into the UPS system to alert you the moment your order is processed and a shipping label has been generated. The best way to tell is to go to www.ups.com and use the tracking information provided to verify your packages status.
Where is your shipping facility located?
Our shipping facility is conveniently located in Southern Illinois.
Can I combine orders for expedited shipping?
Yes; For example - if you order 3 phones on the same date you will only need to pay for expedited shipping on one of the phones to get all 3 provided that the items are in stock and going to the same address.
Do you have a pay over time or installment plan on your phones?
No. One way to avoid locking you into a contract is by not subsidizing the cost of our phones. We understand that eliminates the option of paying for a phone over time. We also understand that the upfront cost of a phone can be a struggle at times, so that why we offer certified as well as new phones.
My phone just arrived today! How do I get started?
Awesome! The first thing you should do is plug your phone in and allow it to charge. A good charge is essential to an activation. Next, go to your online account at www.twigby.com and start the process by clicking “Get Started", then click "Twigby Phone: Activate a phone that you purchased from Twigby”.