Welcome! We're excited to see you're interested in joining the awesome Twigby network. It's very easy to switch and begin enjoying big savings on your monthly phone bill. Below, you will find a short guide to buying and activating your first Twigby phone!
How do I purchase a phone?
Ready to purchase a phone? Head to our phone shop and browse our wide selection of high-performing, low-cost phones. Once you've found the phone you want, click on the orange "ADD TO CART" button. Our phones must be purchased with a service plan, so you will be prompted to select your plan when you activate your new phone.
What shipping choices do I have?
Read this article to learn more about your shipping options!
What happens after I purchase a phone?
Once your payment has been received for the phone, you should receive an email confirming the purchase. We will then process your order and Twigby will generate an email with your tracking information once the order is shipped.
I got an email from Twigby showing my item has shipped. Does that mean it is on its way?
It is very likely that your item is on the way. Our system generates a message to alert you the moment your order is processed and a shipping label has been generated. The best way to track your shipment is to click the tracking number link provided in your shipment notification. It will direct you to a website where you can track your package's location.
Where is your shipping facility located?
Our shipping facility is conveniently located in Tennessee.
Do you have a pay over time or installment plan on your phones?
Yes, installment plans are available with PayPal. Through PayPal's Pay in 4 service, Twigby customers can pay off their phone in 4 interest-free installments. You can learn more about PayPal's Pay in 4 here.
My phone just arrived today! How do I get started?
Awesome! The first thing you should do is plug your phone in and allow it to charge. A good charge is essential to an activation. Next, follow the activation instructions that were sent with your phone from Twigby. Please do not turn on your phone until you have read and followed all the activation instructions included in your shipment.
Please note: If you do not complete the steps mentioned above to permanently activate your phone within 30 days, it will automatically be done for you.
If you have questions or need additional assistance, please click on the orange "Chat With Us" button at the bottom of the screen to chat with a Twigby representative.