How do I Factory Reset my phone?

Resetting your phone to factory settings is required before returning your phone or before recycling your phone.  To avoid data loss, please make sure you have a backup of your data to your Google account, iCloud account, or on an SD card (when resetting a feature phone) before your begin this process. 


To Reset your Feature Phone:  

    1. Go to "Menu" then "Settings"
    2. Select the option for "Reset/Delete"
    3. Enter your current lock code (if you have one)
    4. Locate the option to "Reset Phone", and select it. Then hit "Reset Phone"
    5. Once completed, your phone should say "Phone Reset Complete". Then choose "Ok"
    6. Your phone will now be reset and all information including lock codes, pictures, contacts, call logs, and messages will now be cleared

To Reset your Android Smartphone:

All Android phones are slightly different so menu options will vary slightly.

  1. Remove All Biometrics and All Security or Device Lock Controls in Place
    1. Go to "Settings"
    2. Locate and select "Security Settings" (possibly under "security", "security & location", "privacy", "screen lock", etc.)
    3. Turn off all passcodes, pattern locks, pins, or biometric features (facial, iris, fingerprint recognition)
  1. Remove All Accounts
    1. Go to "Settings"
    2. Select "Accounts"
    3. You must remove all accounts that are listed on this page from the phone
    4. Select each one and after clicking on it, you will need to click the three vertical dots in the top right corner (this may vary based on phone model/manufacturer)
    5. You will see the option to Remove Account.  You will need to do this with each account listed in the section
    6.   When you are finished, the only option showing under Accounts should be to + Add Account
  1. Perform Factory Reset/Master Clear
    1. Go to "Settings"
    2. Select "Reset" or "System Reset" (can be under "General", "General Management", or "About Phone" menu). If you cannot locate the option, you can do a search for "Reset"
    3. Select "Factory Data Reset" (might be "Master Reset", "Reset All Settings", or "Erase Everything")
    4. Select the option to perform the Reset
    5. Once it is complete power the phone off

To Reset your iPhone:

  1. Remove Face/Touch ID and/or Passcode
    1. Tap "Settings"
    2. Tap "Touch ID & Passcode" or "Face ID & Passcode"
    3. Enter your passcode if prompted
    4. Scroll down the page and tap on "Turn Passcode Off"
    5. Scroll back up the page and tap "Reset Face ID" or "Reset Touch ID"
  1. Turn Off Find My iPhone
    1. Tap "Settings"
    2. Tap on your name or "Apple ID" at the top of "Settings"
    3. Scroll down the page until you see "Find My iPhone"
    4. Tap on "Find My iPhone"
    5. Tap on the button to turn the feature off. You will need to enter your current Apple ID password, and then tap "Turn Off" again when prompted (when complete, the button will change from green to gray)
  1. Remove Apple ID
    1. Tap "Settings"
    2. Tap your Apple ID
    3. Scroll to the bottom and tap on "Sign Out"
    4. Enter the password to your Apple ID, and tap "Sign Out" again when prompted
    5. Your Apple ID information should be removed from the top and should now say "Sign in to your iPhone"
  1. Reset the Phone
    1. Tap "Settings"
    2. Tap "General"
    3. Tap "Reset"
    4. Tap "Erase All Content and Settings" (if prompted for a password, go back to step two and turn Find My iPhone off before proceeding)


Once you have completed all factory reset steps for your type of device, it should be on the home screen that says "Hello" or guides you through the setup like it was a brand new device.  You can now power off your phone and proceed with its return or recycling.

As always, feel free to chat with us at if you have any questions or need assistance with this process for your device.  Our live customer support hours are 8am - 9pm CST Monday through Friday and 10am - 6pm CST Saturday and Sunday.