International Calling

With Twigby Mobile International Calling, you can make calls to over 80 countries including Canada, India, UK, and Mexico. The minutes included in your plan are available to make calls to the United States or any of the countries listed below.

When placing these calls, be sure you're within Twigby Mobile's U.S. coverage area or if you are traveling abroad, ensure that you have Wi-Fi calling and texting enabled and connected. While abroad and connected to Wi-Fi, your phone will work just like it does in the U.S. To learn more about Wi-Fi calling and texting and how to enable it, click here.

 

How to Place an International Call

To make a call to an approved Twigby Mobile International Destination, follow these instructions.

Calling Canada and the Caribbean

For calls to Canada, Bermuda, and Mariana Islands, these calls do not require 011 or a country code. You would follow the steps below:

1. Enter the 10-digit phone number

After making the call, you will hear one of the following messages:

• If the number entered is to an approved international destination, the caller will hear: "Please hold while we connect your call." Don't worry, the number that is shown to the person you're calling is your phone number.
• If the number entered is valid, but not on the approved destination list, the caller will hear: "This service does not allow calls to the number you have entered."
• If the number entered is not valid, the caller will hear: "The number you entered is not valid"

If you get either one of the invalid messages, you will be taken back to the first voice prompt 3 times before the call is disconnected. 

Calling All Other Countries

For all other international calls, you will need their country code. To call all other countries, you would follow the steps below:

1. Dial 011
2. Dial country code
3. Dial phone number

After making the call, you will hear one of the following messages:

• If the number entered is to an approved international destination, the caller will hear: "Please hold while we connect your call." Don't worry, the number that is shown to the person you're calling is your phone number.
• If the number entered is valid, but not on the approved destination list, the caller will hear: "This service does not allow calls to the number you have entered."
• If the number entered is not valid, the caller will hear: "The number you entered is not valid"

If you get either one of the invalid messages, you will be taken back to the first voice prompt 3 times before the call is disconnected.

Below, you will find the international calling destinations available.

Country/Location	Cellular	Landline
Algeria		√
American Samoa	√	√
Andorra		√
Angola		√
Argentina	√	√
Aruba		√
Australia	√	√
Bangladesh	√	√
Belgium		√
Bermuda	√	√
Bhutan	√	√
Brazil	√	√
British Virgin Islands	√	√
Brunei	√	√
Bulgaria		√
Cambodia	√	√
Canada	√	√
Chile	√	√
China	√	√
Colombia	√	√
Costa Rica	√	√
Cyprus		√
Czech Republic	√	√
Denmark	√	√
Dominican Republic		√
Egypt	√	√
Estonia		√
Faroe Islands	√	√
France		√
French Guiana		√
Germany		√
Gibraltar		√
Greece		√
Guadeloupe	√	√
Guam	√	√
Guatemala		√
Hong Kong	√	√
Hungary	√	√
Iceland	√	√
India	√	√
Indonesia	√	√
Iran	√
Ireland	√	√
Israel	√	√
Italy		√
Japan	√	√
Kazakhstan		√
Kuwait	√	√
Laos	√	√
Liechtenstein		√
Macao	√	√
Malaysia	√	√
Mariana Islands	√	√
Martinique		√
Mauritius		√
Mexico	√	√
Monaco		√
Mongolia	√	√
Morocco		√
Namibia	√	√
Netherlands Antilles - Curacao		√
New Zealand	√	√
Nigeria		√
Norway	√	√
Pakistan	√	√
Panama		√
Paraguay	√	√
Peru	√	√
Poland		√
Portugal		√
Puerto Rico	√	√
Romania	√	√
Russia		√
Singapore	√	√
Slovakia	√	√
South Korea	√	√
Spain		√
Sweden	√	√
Switzerland		√
Taiwan		√
Thailand	√	√
Turkey		√
US Virgin Islands	√	√
United Kingdom	√	√
Uruguay		√
Venezuela		√
Vietnam	√	√

Guidelines to International Calling

Click here to see complete International Long-Distance Consumer Agreement.

1. Countries available are subject to change at any time without prior notice.
2. Calls are restricted to 15 destination phone numbers during your Twigby monthly billing period.
3. The International Long-Distance partner has right to limit excessive or inappropriate use.
4. Expires thirty-one (31) days after Activation and/or Renewal of service plan and can only be utilized while Twigby Plan is in active status.