At Twigby Mobile, we prioritize your security and work to ensure your personal information is protected. Here’s an overview of the key features that keep your account safe:
Two-Factor Authentication (2FA)
Two-factor authentication (2FA) adds an extra layer of protection to your account. When enabled, you’ll be prompted to enter a verification code sent to the primary phone number and account email after you enter your password. This means that even if someone obtains your password, they can’t access your account without the unique code. You’ll also be asked to verify your identity when making sensitive changes, such as updating your password or personal details.
Live Chat Support Verification
Twigby Mobile provides 100% U.S.-based, in-house support. To maintain high security, we verify your identity before making any account changes. When contacting support, you’ll need to answer security questions and confirm your identity with a code sent to your phone and email. This ensures that unauthorized individuals can’t make changes to your account.
Account Change Notifications
We send email notifications for any significant changes to your account, such as password resets or updates to your payment information. These alerts help you stay informed of what’s happening with your account and allow you to take immediate action if necessary. Read more about these notifications here.
Focus on Security
From two-factor authentication to verified support interactions and real-time change notifications, Twigby Mobile integrates security throughout the customer experience. These measures give you control and peace of mind knowing that your account is secure.
At Twigby Mobile, we’re committed to providing reliable and affordable mobile service with a focus on keeping your information safe.
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