Before Returning an iPhone

To receive a refund for an iPhone you are returning to Twigby, you should follow these instructions.

First, obtain a Return Authorization Number (RA#) by chatting with a live Twigby Agent. Once you have the RA#, you must clear the phone. Without performing these actions, Twigby cannot gain access to the phone and therefore a refund will not be issued. To make certain this doesn’t happen, you need to remove your Apple ID, turn Find My iPhone off, remove face/touch ID and any passcodes and erase all content and settings.  Here are the steps in the order they need to be performed.

Before starting these steps, don’t forget to back up all content and settings to iCloud.

  1. Remove face/touch ID and/or passcode.
    1. Tap Settings.
    2. Tap Touch ID & Passcode or Face ID & Passcode.
    3. Enter your passcode if prompted.
    4. Scroll down the page and tap on Turn Passcode Off.
    5. Scroll back up the page and tap Reset Face ID or Reset Touch ID.
  1. Turn off Find My iPhone.
    1. Tap Settings.
    2. Tap on your name or Apple ID at the top of Settings.
    3. Scroll down the page until you see Find My iPhone.
    4. Tap on Find My iPhone.
    5. Tap on the button to turn the feature off. You will need to enter your current Apple ID password, and then click Turn Off again when prompted.  (When complete the button will change from green to gray).
  1. Remove Apple ID.
    1. Tap Settings.
    2. Tap your Apple ID.
    3. Scroll to the bottom and click Sign Out.   
    4. Enter the password to your Apple ID, and click Sign Out again when prompted.  
    5. Your Apple ID information should be removed from the top and should now say "Sign in to your iPhone".  
  1. Reset the phone.
    1. Tap Settings.
    2. Tap General.
    3. Tap Reset.
    4. Tap Erase All Content and Settings (if prompted for a password, go back to step two and turn Find My iPhone off before proceeding).

 

Finally, turn the phone off and prepare it for shipment back to Twigby. Please make sure you ship the phone back with the original box, charger and any other accessories that accompanied the phone. The phone box must be packed in another box (preferably the one the one the order was originally shipped in) and that box should have the Return Authorization Number (RA#) written on the outside box.

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