Before Returning an iPhone

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Twigby Mobile Support Team
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To receive a refund for an iPhone you are returning to Twigby Mobile, you should follow these instructions.

First, chat with a live U.S. based Twigby Agent. Once the RA# has been requested, please allow up to 2 business days for the RA# to be sent to your email. When you receive the email containing the RA#, you must clear the phone. Without performing these actions, Twigby Mobile cannot gain access to the phone and therefore a refund will not be issued. To make certain this doesn’t happen, you need to remove your Apple ID, turn Find My iPhone off, remove face/touch ID and any passcodes and erase all content and settings. Here are the steps in the order they need to be performed.

Before starting these steps, don’t forget to back up all content and settings to iCloud.

  1. Remove Face/Touch ID and/or Passcode
    1. Tap "Settings"
    2. Tap "Touch ID & Passcode" or "Face ID & Passcode"
    3. Enter your passcode if prompted
    4. Scroll down the page and tap on "Turn Passcode Off"
    5. Scroll back up the page and tap "Reset Face ID" or "Reset Touch ID"
  1. Turn Off Find My iPhone
    1. Tap "Settings"
    2. Tap on your name or "Apple ID" at the top of "Settings"
    3. Scroll down the page until you see "Find My iPhone"
    4. Tap on "Find My iPhone"
    5. Tap on the button to turn the feature off. You will need to enter your current Apple ID password, and then tap "Turn Off" again when prompted (when complete, the button will change from green to gray)
  1. Remove Apple ID
    1. Tap "Settings"
    2. Tap your Apple ID
    3. Scroll to the bottom and tap on "Sign Out"
    4. Enter the password to your Apple ID, and tap "Sign Out" again when prompted
    5. Your Apple ID information should be removed from the top and should now say "Sign in to your iPhone"
  1. Reset the Phone
    1. Tap "Settings"
    2. Tap "General"
    3. Tap "Reset"
    4. Tap "Erase All Content and Settings" (if prompted for a password, go back to step two and turn Find My iPhone off before proceeding)

 

Finally, turn the phone off and prepare it for shipment back to Twigby Mobile. Please make sure you ship the phone back with the original box, charger and any other accessories that accompanied the phone. The phone box must be packed in another box (preferably the one the one the order was originally shipped in) and that box should have the Return Authorization Number (RA#) written on the outside box.

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