How to use your Twigby phone when there is no coverage outside of the United States

Twigby service is not available outside the U.S. and Puerto Rico. However, many of our customers that have iPhones and Android smartphones use simple technology to stay connected via Wi-Fi on the old Sprint network. With this, staying in touch when you travel internationally could be easier and more affordable (possibly free) than you think with the use of apps.

Stay Connected with Family and Friends While Traveling to Mexico, Canada or Anywhere Across the Globe

Wi-Fi Calling and Texting

Wi-Fi Calling and Texting is a feature that helps you connect to make and receive phone calls and text messages across a Wi-Fi network.

With free Wi-Fi Calling and Texting on the old Sprint network, you can send and receive calls and text messages to and from the United States while traveling outside the United States. No roaming fees for Wi-Fi connections means you stay connected while travelling the world.  Wi-Fi minutes are simply deducted from your minute plan allotment. 

Twigby WiFi Calling and Texting on the old Sprint network is available with select phones purchased from our online store. Some phone models previously purchased from Twigby or Bring Your Own Phones may be capable yet cannot be guaranteed. To see if your phone is capable of using Wi-Fi Calling and Texting, click here.


Other Ways to Stay Connected if You Don't Have a Wi-Fi Calling and Texting Capable Phone

Apple iPhone - iMessage and FaceTime

When your iPhone is connected to Wi-Fi, group texting and picture/video messages can be sent to other Apple devices (iPhone, iPad. Mac, etc) using iMessage.

How to turn iMessage and FaceTime on or off

  • Go to Settings > Messages and turn on or off iMessage
  • Go to Settings > FaceTime and turn on or off FaceTime
  • Restart your device

If for some reason they do not activate, please see this Apple troubleshooting guide.

Apps for Android Smartphones and Apple iPhones

Viber Messenger (Twigby Customer Top Pick)

Viber Messenger is a free app that can be used on both Androids and iPhones to keep you in touch with people back home when you’re traveling abroad. When connected to Wi-Fi, using Viber Messenger to stay in touch is free and easy. You will create a Viber account by signing up with your phone number. After your account is successfully created, you will be able to make phone calls, video calls, and send text messages all for free. Just be sure that the friends and family you want to stay in contact with is using the Viber Messenger app too. The Viber Messenger app is available for download on both Android and iPhone.

WhatsApp Messenger (Twigby Customer Top Pick)

WhatsApp Messenger is a free messaging and calling app that uses your phone number as an identifier. The app is available for both Android and iPhone. WhatsApp will work over a Wi-Fi network to let you message and call friends and family who also have WhatsApp Messenger downloaded on their phone. Switch from SMS to WhatsApp to send and receive message, calls, photos, videos, documents, and voice messages. Call or message your friends and family even if they’re in another country. There is no extra charge! Download WhatsApp Messenger on your Android or your iPhone.

Messenger (Twigby Customer Top Pick)

Messenger is an app that allows you to send messages and make calls for free when connected to Wi-Fi. Initially, Messenger started out as app for Facebook users, but you don’t need a Facebook account to use Messenger anymore. If you aren’t on Facebook, you can use Messenger by creating an account with just your name and phone number. If you are on Facebook, you can use Messenger by logging in through your Facebook account. Message, call, or video chat your friends and family near and far. Don’t forget that the people who you will want to stay in contact with using Messenger will need to have the Messenger app as well. The Messenger app is available for both Android and iPhone.



So there you have it. If you are preparing for your next international trip, whether you’re traveling for business or are about to have an overseas adventure, staying connected in today’s world is easy and free. Now just remember the time differences 😊.