BYOD Tutorial
Need help placing an order to bring your own phone to Twigby Mobile? Just follow the step-by-step instructions below.
- Go to twigby.com
- Enter your phone's IMEI to check your phone's compatibility
- Note: Click the orange "Need Help with your IMEI?" for steps on how to find your phone's IMEI
- Click the box next to "I'm not a robot" and then click on "CHECK PHONE"
- If your phone is compatible with our network, you will be prompted to get a physical Twigby SIM card or eSIM (if your phone is eSIM capable). Click on the "GET YOUR FREE SIM CARD" or “ESIM INSTANT ACTIVATION” button
- Create a new Twigby Mobile account if you do not have one. If you do, choose "sign in" to log into your existing Twigby Mobile account
- Next, you will choose to keep your number or get a new number, enter your service address, and choose your plan. Then click on the “Checkout” button
- If prompted, enter your Shipping Address and choose your preferred shipping method. Then click "Continue"
- Review your order and ensure everything is correct
- Under "Promotion Codes", enter any promo codes you may have and select "Apply"
- If you were referred by a friend, enter their full name and phone number in the "Referral Rewards" section. Then click on the "Add Referral" button
- Note: The referral amount will be applied to both accounts after your service has been active for 45 days
- Choose how you want to pay to complete your purchase under the “Select Payment” section
- Note: If entering your credit card number, do not use dashes or spaces
- Click on the "Purchase" button to complete your purchase
- You will receive an email once your order is submitted. If you got a physical SIM card, you will receive a second email when your order is shipped. If you got an eSIM and your phone did not send you a notification letting you know that the eSIM is ready to be set up, you should have received a second email with a QR code on it that will allow you to activate the eSIM
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