Text Message and Email Notifications You Would Receive from Twigby

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Twigby Support Team
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Twigby provides you with the option to opt-out from receiving notifications via text message. Email notifications cannot be opted-out of. Please note that if you opt-out of text message notifications, you will not receive any notifications via text message. Also, if an account has more than one line and one of the lines opt-out from receiving text message notifications, all other lines will still receive messages.

To opt-out, text one of the following words in response to the message you receive:

  • STOP
  • UNSUBSCRIBE
  • CANCEL
  • QUIT

To opt-in or restart text message notifications, find the text thread and send one of the following words:

  • START
  • UNSTOP

 

Below you will find a list of text message and email notifications that you would receive from Twigby.

Credit Card Will Expire

  • Your credit card expires within 30 days
  • Sent as a text message and email notification
  • The text message notification can be opted out of, but the email cannot be opted out of

Credit Card Has Expired

  • Your credit card has expired
  • Sent as an email notification
  • The email cannot be opted out of

Autopay Successful

  • Your auto payment was successful
  • Sent as a text message and email notification
  • The text message notification can be opted out of, but the email cannot be opted out of

Autopay Failure/Service Interrupted

  • Your auto payment failed and did not process
  • Sent as a text message and email notification
  • The text message notification can be opted out of, but the email cannot be opted out of

Usage Threshold Reached

  • You have reached 50% or 100% of your voice or data plan usage allotment
  • This notification is sent again if you have moved up in plans and reached your usage threshold after moving up
  • Sent as a text message and email notification
  • The text message notification can be opted out of, but the email cannot be opted out of

Billing Statement Closed

  • The primary email address on the account will receive “Your Twigby Service Summary” which is a notification that a PDF of the statement is available by logging in to their account
  • The PDF statement includes all activity that took place during the past 30 days:
    • Summary of usage by phone number
    • Summary of charges by phone number (including any service plan changes that took place during the billing period)
    • Detail of taxes, fees, and surcharges by phone number
    • Total for each phone number
    • All payments made during the bill cycle
  • After receiving this notification, you will receive a text message and/or email notifying you that the autopay was successful, and your account has been charged for the new bill period

Order Shipped

  • Your Twigby order has shipped
  • Sent as an email notification

Line Activated

  • Your Twigby line has been activated
  • Sent as an email notification

Order Submitted

  • Your Twigby order has been submitted
  • Sent as an email notification

Line Canceled

  • Twigby has manually disconnected/canceled/deactivated a line
  • Sent as an email notification

Line Port Resolution Required

  • Your port cannot be completed, and the reason will be listed.
    • If the port information is incorrect information, you are asked to log in to your account and click Edit next to the phone number on the Account Summary page and update the information there
  • Sent as an email notification

Email Changed

  • Your email address on the account has been changed
  • Sent as an email notification

Name Changed

  • Your name on the account has been changed
  • Sent as an email notification

Service Address Changed

  • The service address for a line has been changed
  • Sent as an email notification

Password Reset

  • Reset your password through the email sent
  • Sent as an email notification

Line Port Complete

  • Your line port was successful and has been completed
  • Sent as an email notification

Line Termination Notice

  • This is sent whenever the system automatically cancels a line due to non-payment. When an attempt at autopayment fails, the line is hotlined. If payment is not made and the line is still hotlined 28 days later, the system automatically cancels the line and sends the termination notice
  • Sent as an email notification

Line Device Changed

  • The SIM card was placed in a new phone that is compatible
  • Sent as an email notification

Line Device Change Failure

  • The SIM card was placed in a phone that is not compatible
  • Sent as an email notification

Return Received

  • When you return a phone that you purchased from Twigby, you will receive a notification when the shipment has been received at our facility.
  • Sent as an email notification

Return Processed

  • When a phone that you returned to Twigby has been processed for return (typically within 3 business days after Return Received email), you will receive a notification stating whether the return was accepted or rejected. 
  • Sent as an email notification

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