How do I change my SIM card (ICCID) online?

If you need to change the SIM card active on your line, but you are keeping the same phone, please follow these steps:

  1. Power your phone off
  2. Login your Twigby account
  3. Click on "ACCOUNT SETTINGS". If you do not see it, tap on the orange menu icon Orange-Menu-Icon.jpg. Then you will be able to choose "ACCOUNT SETTINGS"
  4. Scroll down to "LINE SETTINGS" and select the desired line from the drop-down menu (if you have multiple lines)
  5. Scroll down and click on "Active Phone"
  6. Complete the Authentication 
  7. Complete the instructions that follow
  8. After the change is processed, put the new SIM card in your phone
  9. Power the phone on and, without touching any buttons or keys, give the phone 10-15 minutes to update and program with the new SIM card

After completing the last step, verify the phone is working. If it is not working, please view our phone programming page. If you need additional assistance, click on the orange "Chat With Us" button at the bottom of the screen to chat with Twigby customer support.

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