Troubleshooting Tips for Traveling

It is very unusual, but sometimes while traveling you can be in what we call a “fringe area” and you might lose Twigby Mobile's signal. You can check coverage in the area you will be traveling to at:

If this happens, it is best to either turn airplane mode on for about 30 seconds and then turn it off or power your phone off and back on. When you do this, it refreshes your connection to the network and will typically lock on to one signal or another. This should get your cell phone service back by reconnecting to a closer tower. The procedure for airplane mode is specific to each phone. For more phone specific information, view our support section here.

Please note that troubleshooting connection issues are limited when in weak data areas and should not be performed when completely outside of data coverage.

If you are in an unpredictable coverage area, you can also utilize our free Wi-Fi Calling and Texting feature if you have a Wi-Fi connection. Wi-Fi Calling and Texting allows you to make and receive calls and text messages using a Wi-Fi network with your existing Twigby Mobile phone number. Wi-Fi works within the range of your router, and you do not need a cell signal. With this feature enabled, a Wi-Fi signal allows you to send texts, make calls, and start video calls without using cell service.

Please note that in order for Wi-Fi Calling and Texting to work where there is not a cellular connection available (such as traveling abroad or in a remote area), it must be turned on while you are still within network coverage and have service prior to your arrival to the area with no coverage. To learn more about Wi-Fi Calling and Texting and how to enable it, click here.