Two-Factor Authentication FAQ

What is two-factor authentication?

Two-factor authentication is an extra level of security used to protect online accounts. It makes your account and its information more secure by requiring you to take an extra step for account verification.

How does two-factor authentication work?

Two-factor authentication is a two-step process. For this, you must have two pieces of information. The first piece of information is your username and password. The second piece of information is a code that you wait to receive either via email or text. Once you receive the code, you will need to enter that code on our website.

Which account settings require two-factor authentication?

The following actions will require two-factor authentication:

  • Creating a new Twigby account
  • Updating the name on your account
  • Updating your username
  • Updating your password
  • If you add a product to the cart, you may be asked to complete two-factor authentication if you have not already been verified

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Why is two-factor authentication important?

Without both your account login credentials and the code sent to your email or cell phone, someone wouldn’t be able to change major information on your Twigby account. Two-factor authentication could prevent hackers from targeting your account because it would be too difficult for them to get into it.

Why are we using two-factor authentication?

At Twigby, security is very important to us. We want to ensure that our customers’ accounts have that extra level of security and key account settings aren’t changed without your knowledge.

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