How Do I Add a Line?

Adding a Line to an Existing Account Tutorial


Need help placing an order for another line on your existing Twigby account? Just follow the step-by-step instructions below as indicated by the green arrows. 

  1. Go to twigby.com
  2. At the top of the page, click Sign In


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  3. Enter your email and password and click Login. 

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  4. Click Account then Add a Phone from the drop down menu

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  5. Click Shop Phones or Check Your Phone (you will need the phone's MEID or IMEI)
    Note: 
    If you’re purchasing a smartphone directly from us, you do not need to purchase a SIM Card as one is included with your phone.

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  6. When shopping for a phone, click View Details to see more about it, then Add to Cart

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  7. Click Add to Cart for any phone accessories you wish to purchase then Continue to Cart

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  8. Enter any promo codes and select Apply. Next, choose Continue Order.
    Note: 
    You can choose Remove From Cart if you decide to change the phone model. 

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  9. Choose to Keep Your Number or Get New Number
    Note: 
    View this article to see what info you need to transfer your phone number. 

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  10. Enter your Service Address and choose Continue

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  11. Choose between Build Your Own Plan or Smartphone Value Plans
    Choose the amount of minutes and/or data by clicking + Select and Overage Protection as On or Off and then Continue
    Note: 
    You can review our plan options before you start the process. 

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  12.  Scroll down and choose to Add Another Line or to Checkout

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  13. Enter your Shipping Address, click your preferred shipping method and click Continue

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  14. Choose your existing credit card on file, or enter a new card , Save Card and choose Continue to Order Summary
    Note: 
    Enter your credit card number without dashes or spaces

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  15. Review your order and click Purchase
    Note: If you need to change an item, click Edit beside of the item

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  16. You will receive an email from Twigby once your order is submitted and again when your order is shipped. 

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