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  1. Twigby Help & Support
  2. Orders, Phone Warranty, Billing
  3. Phone Warranty & Replacement

Phone Warranty & Replacement

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  • Before Returning an Android Smartphone
  • Before Returning an iPhone
  • Before Returning a Basic or Feature Phone
  • What You Need to Know about Twigby Returns, Warranties, and Exchanges
  • How do I claim a warranty with Twigby?
  • Is there a warranty if I brought my own phone to Twigby?
  • How do I order a replacement phone on my account?
  • What is the warranty if I have a new Twigby phone?
  • What is the warranty if I have a certified Twigby phone?
  • What is the warranty if I have a previously owned Twigby phone?
  • Does requesting a warranty replacement from Twigby mean I'll automatically get one?
  • What if Twigby finds that the damage to my phone isn't covered under warranty after I've sent it back?
  • Can I still be charged for a replacement phone once I've sent my original back to Twigby?
  • Accessory Return Policy
  • Twigby Acknowledgement Form
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