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  1. Twigby Help & Support
  2. Phone Warranty & Replacement, User Manuals and More
  3. Warranty and Replacement

Warranty and Replacement

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  • Before Returning an Android Smartphone
  • Before Returning an iPhone
  • Before Returning a Basic or Feature Phone
  • What You Need to Know about Twigby Returns, Warranties, and Exchanges
  • How do I claim a warranty with Twigby?
  • How do I order a replacement phone on my account?
  • What is the warranty if I have a new Twigby phone?
  • What is the warranty if I have a certified Twigby phone?
  • What is the warranty if I have a previously owned Twigby phone?
  • Does requesting a warranty replacement from Twigby mean I'll automatically get one?
  • What if Twigby finds that the damage to my phone isn't covered under warranty after I've sent it back?
  • Can I still be charged for a replacement phone once I've sent my original back to Twigby?
  • Accessory Return Policy
  • Twigby Acknowledgement Form
  • What is the difference between Twigby’s phone warranty and Upsie’s phone protection plan?
  • How do I make a claim with Upsie?
  • Getting a phone protection plan from Upsie
  • Does Twigby offer insurance?
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