How do I start using the new network?

It's super easy! Just follow these three simple steps:

  1. Log into your Twigby account
  2. Then click on "Account Settings"
  3. Scroll down to "Line Settings (if multiple lines on the account, select the correct line to move to the new network)
  4. You will then see an orange highlighted section that relays if the phone used with that line is compatible or not

If your phone is compatible, in just a couple of clicks, you will be able to order a new SIM card free of charge for the new network.

If your phone is not compatible, you can purchase one of our low-priced phones available from Twigby’s phone shop. All phones currently sold by Twigby will work on the new network.

You can also choose to purchase a phone from NewPhoneMall to bring to Twigby if the current selection in our phone shop does not interest you. NewPhoneMall is an authorized Twigby phone retailer. We can assure that most phones sold on NewPhoneMall will work with Twigby. However, if for some reason they do not work with Twigby, NewPhoneMall will give you your money back. Simply visit to shop. If you'd like to learn more about NewPhoneMall, click here.