Twigby customers have a couple of options when it comes to protecting their phone. Customers can either claim a warranty directly with Twigby or purchase a phone protection plan from Upsie. Upsie is a third-party that Twigby has partnered with to provide Twigby customers with the most affordable and reliable phone protection plan.
Twigby Phone Warranty
Warranty is directly with Twigby and not the manufacturer or a third-party. Twigby’s warranty does not cover any damage or accidents such as physical abuse, liquid damage, modified software, etc.
For new phones purchased from Twigby, customers can claim a warranty up to one year from the phone’s purchase date.
For certified and previously own phones purchased from Twigby, customers can claim a warranty up to 60 days from the phone’s purchase date.
Under Twigby’s warranty, there are two options available for customers to choose from. Please see them below.
STANDARD WARRANTY
Twigby will evaluate the phone upon receipt. If the phone is found to be in warrantable condition, Twigby will send the phone to the specified vendor in order to facilitate the warranty. When the phone is returned or replaced by the vendor, which may take 3-5 weeks, Twigby will inspect and verify the problem is resolved. If resolved, Twigby will return the phone for use. Twigby cannot guarantee that the phone received back will be the same exact phone that was sent in. Many times, the initial phone cannot be fixed, and a replacement is issued. For this reason, please make sure that all data such as contacts and pictures are backed up accordingly. If the phone is found to be NO TROUBLE FOUND (NTF), Twigby will return the phone and charge a $15 non-refundable NTF fee. If the phone is found to have NON-WARRANTABLE damage such as physical abuse, liquid damage, modified software, etc., the phone can be returned, upon request, for a $15 non-refundable shipping fee.
To begin a Standard Warranty claim, simply click the orange “Chat With Us” button below to chat with a representative.
FAST EXCHANGE WARRANTY
The quickest and easiest way to manage a warranty claim is Twigby’s Fast Exchange Warranty. Simply pay a $30 Fast Exchange fee along with the cost of the replacement phone. Twigby will ship the replacement phone so the user will not be without a phone to use during the warranty process. The defective phone must be returned to Twigby using the return label provided (if applicable) within 10 days of return label email. If not received within 20 days, no refund will be processed for the defective phone. If the defective phone is found to be in warrantable condition, Twigby will refund the purchase price of the original phone to the credit or debit card on file. The $30 fee is waived during the first 30 days of the warranty period.
If the defective phone is found to have NON-WARRANTABLE damage such as physical abuse, liquid damage, modified software, etc., the cost of the defective phone is not refunded. If there is NO TROUBLE FOUND (NTF) with the phone, Twigby will charge a $15 non-refundable NTF fee.
To begin a Fast Exchange Warranty claim, simply click the orange “Chat With Us” button below to chat with a representative.
Upsie Phone Protection Plan
The protection plan is directly through Upsie, a third-party that Twigby has partnered with. Upsie covers all smartphones. The protection plan from Upsie must be purchased on Upsie’s website.
Upsie will cover your phone from accidents and manufacturer defects such as:
- Cracked screens and drops
- Liquid damage
- Battery & power failure
- Touch screen failure
- Camera failure
- Audio & headphone jack failure
- Wi-fi & Bluetooth failure
Please note that in order to purchase a phone protection plan from Upsie, your phone must not already be broken in any way. Furthermore, to make a claim with Upsie, you must have had coverage for 90 days or if you have the receipt from the prior 30 days to prove you just bought the phone (new or certified), it is immediately eligible for coverage.
Rather than us managing the program, you get to work with the best, Upsie. Therefore, any Twigby customers that purchase a protection plan from Upsie will need to reach out to the experts directly at Upsie for assistance. Upsie’s support will be able to fully assist with any questions.
To learn more about an affordable phone protection plan from Upsie, please visit twigby.net/protect.
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