It’s Simple to Manage Your Twigby Account

At Twigby, we want to make managing your account as easy as possible. With Twigby, you have all the tools necessary to access and manage your account. You can manage your Twigby account with our App or through our website. There are a variety of changes a Twigby Customer can make within their account. Update your plan, turn hotspot on or off, view your usage, and much more! Keep reading to learn about many of the useful tools you have available to get the most out of your Twigby Service.

Update your Plan

We all know that our plan usage can change from month to month. You might find yourself needing more minutes or data than you usually do from one month to the next. That’s why we made sure that updating your plan is simple and done within just a few steps. Upon logging into your account, you will see your active lines. For the line that needs the plan updated, you will be able to choose if you want to change the minute or data plan by choosing “Change Plan”(1). Next, select the new plan you want (2). Choose to have Overage Protection on or off (3) and select when the change will be effective (4). Then save your changes (5).

View your Usage

Twigby Customers can easily keep track of monthly usage. In Account Summary, select the Usage button (1). When viewing usage, you are prompted to choose if you want to see voice, text, or data usage (2). If you have multiple lines on the account, choose your line (3). Then, choose the statement you’d like to see usage for (4) and click “View” (5). Learn more about usage by clicking here.

Twigby Overage Protection

Overage Protection is a great tool to keep on better monitor and understand your usage. However, turning Overage Protection off is also helpful when you think you may need to move into the next minute or data plan from time to time. To turn Overage Protection on or off for your minute or data plan, you will first need to select “Change Plan” for minutes or data within the Account Summary (1). Then, you will be able to turn Overage Protection on or off (2). Choose when the updates should be effective (3) and click “Save” (4). Click here to learn more about Overage Protection.

Make a Payment

For your convenience, there are two ways to pay for your Twigby service. After logging into your account, you are taken to the Account Summary page. If you scroll down on this page, you will be able to make a payment there by selecting “Pay Now” (1).

The other way to make a payment is by opening the menu (1) and choosing “Make Payment” (2). Next, enter your payment amount (3) and choose “Submit Payment” (4). Please note that all accounts are set up on auto bill pay. If you choose to make a manual payment without having a payment due, it will reflect as a credit on your account. To learn how Twigby billing works, click here.

Update Account PIN

The PIN on your account ensures your Twigby account is protected and secure. It’s very important to know your PIN as it is used for account verification whenever you chat with our Customer Support Team. If you would like to change your account PIN, select the menu button (1) and choose “Account Settings” (2). Select “Account PIN” (3), enter your new 4-digit PIN (4), and click “Save” (5). To learn more about your account PIN, click here.

Add a Credit Card

A card must always be stored in your Twigby account. If your credit card is about to expire or compromised, you will need to add a new card within your Twigby account. To add a credit card to your account, select the menu button (1) and choose “Account Settings” (2). On the Account Settings page, select “Primary Credit Card” (3) and complete the information for the new card (4). Then click “Save Card” (5). To learn more about managing your credit cards on file, click here.

Turn Voice, Messaging, and Data On or Off

Many customers find the ability to turn voice, messaging, and data off useful for restricting usage on kid’s phones. You can turn one, two, or all three of the features off. Simply select the menu button (1) and go to the Account Settings page (2). Then select “Voice”, “Messaging”, or “Data Access” to turn off any of those features (3). You can turn the features back on whenever you are ready to have them on again.

Turn Mobile Hotspot On or Off

Turning mobile hotspot on or off is easily done from the Account Settings section. Be sure to select the menu button (1) and choose “Account Settings” (2). Next, choose “Mobile Hotspot” (3). After selecting “Mobile Hotspot”, you will choose to confirm your selection of turning mobile hotspot on or off (4). Please note that all eligible phones will automatically have this feature set to on. To learn more about Mobile Hotspot and how to turn it on in your phone’s settings, click here.

Managing your Account to Best Fit your Needs

We know our customers value the customization of their plan and all of its features and settings. That is why we let you take account customization to the next level by allowing you to manage your account anywhere at any time, putting the control of your wireless phone service back into your hands.

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