How do I choose to bring my own phone and get a new number?

BYOD and New Number Ordering Tutorial

Need help placing an order online to bring your own phone and get a new number? Just follow the step-by-step instructions below. 

  1. Go to
  2. At the top of the page, click "GET STARTED". If you do not see it, click on the orange menu icon first Orange-Menu-Icon.jpg
  3. Click on "Check Your Phone"
  4. Enter your phone's IMEI to check your phone's compatibility
    • Note: Click the orange "Need Help with your MEID or IMEI? for steps on how to find your phone's IMEI
  5. Click the box next to "I'm not a robot" and then click on "CHECK PHONE"
  6. If your phone is compatible with our network, you will be prompted to get a Twigby SIM card. Click on the "GET YOUR FREE SIM CARD" button
  7. Create a new Twigby account if you do not have one. If you do, choose "sign in" to log into your existing Twigby account
  8. Next, you will see the SIM card in your cart. Choose "Continue Order"
  9. Click on "Get New Number" to get a new phone number
  10. Enter your Service Address. Then choose "Continue"
  11. Select the amount of data you want and click "Continue"
    • Note: You can review our plan options before you start the process
  12. Enter any promo codes you may have and select "Apply"
  13. Then click on "Checkout"
  14. Enter your Shipping Address and choose your preferred shipping method. Then click "Continue
  15. Review your order and ensure everything is correct
  16. If you were referred by a friend, enter their full name and phone number in the "Referral Rewards" section. Then click on the "Add Referral" button
    • Note: The referral amount will be applied to both accounts after your service has been active for 45 days
  17. In the “Select Payment” section, choose how you will pay to complete your purchase
    • Note: If entering your credit card number, do not use dashes or spaces
  18. You will receive an email from Twigby once your order is submitted and again when your order is shipped