BYOD and New Number Ordering Tutorial
Need help placing an order online to bring your own phone and get a new number? Just follow the step-by-step instructions below.
- Go to twigby.com
- At the top of the page, click "GET STARTED". If you do not see it, click on the orange menu icon first
- Click on "Check Your Phone"
- Enter your phone's IMEI to check your phone's compatibility
- Note: Click the orange "Need Help with your MEID or IMEI? for steps on how to find your phone's IMEI
- Click the box next to "I'm not a robot" and then click on "CHECK PHONE"
- If your phone is compatible with our network, you will be prompted to get a Twigby SIM card. Click on the "GET YOUR FREE SIM CARD" button
- Create a new Twigby account if you do not have one. If you do, choose "sign in" to log into your existing Twigby account
- Next, you will see the SIM card in your cart. Choose "Continue Order"
- Click on "Get New Number" to get a new phone number
- Enter your Service Address. Then choose "Continue"
- Select the amount of data you want and click "Continue"
- Note: You can review our plan options before you start the process
- Enter any promo codes you may have and select "Apply"
- Then click on "Checkout"
- Enter your Shipping Address and choose your preferred shipping method. Then click "Continue"
- Review your order and ensure everything is correct
- If you were referred by a friend, enter their full name and phone number in the "Referral Rewards" section. Then click on the "Add Referral" button
- Note: The referral amount will be applied to both accounts after your service has been active for 45 days
- In the “Select Payment” section, choose how you will pay to complete your purchase
- Note: If entering your credit card number, do not use dashes or spaces
- You will receive an email from Twigby once your order is submitted and again when your order is shipped
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