How do I choose to bring my own phone and number?

BYOD and Transfer Number Ordering Tutorial

Need help placing an order online to bring your own phone and transfer your number? Just follow the step-by-step instructions below. 

  1. Go to
  2. At the top of the page, click "GET STARTED". If you do not see it, click on the orange menu icon first 
  3. Click on "Check Your Phone"
  4. Enter your phone's IMEI to check your phone's compatibility. Then click the box next to "I'm not a robot" and click on "CHECK PHONE". If you need help with finding your IMEI, click on the orange "Need help with your IMEI"3-1839x826.jpg
  5. If your phone is compatible with our network, you will be prompted to get a Twigby SIM card. Click on the "GET YOUR FREE SIM CARD" button4-1839x826.jpg
  6. Create a new Twigby account if you do not have one. If you do, choose "sign in" to log into your existing Twigby account5-1839x826.jpg
  7. Next, you will see the SIM card in your cart. Choose "Continue Order"
  8. Click on "Keep Your Number" to bring your phone number to Twigby. Note: View this article to see details on what you need to transfer your phone number18-1839x826.jpg
  9. Enter your Service Address and account information to transfer your phone number. Then choose "Continue". Note: The account number must be alphanumeric. No dashes, spaces or other characters8-1839x826.jpg
  10. Choose which data plan you want. Note: You can review our plan options before you start the process19-1839x826.jpg
  11. Enter any promo codes you may have and select "Apply"13-1839x826.jpg
  12. Then click on "Checkout"14-1839x826.jpg
  13. Enter your Shipping Address and choose your preferred shipping method. Then click "Continue15-1839x826.jpg
  14. Review your order and ensure everything is correct
  15. If you were referred by a friend, enter their full name and phone number in the "Referral Rewards" section. Then click on the "Add Referral" button. Note: The referral amount will be applied to both accounts after your service has been active for 45 days16-1839x826.jpg
  16. In the “Select Payment” section, choose how you will pay to complete your purchase. Note: If entering your credit card number, do not use dashes or spaces17-1839x826.jpg
  17. You will receive an email from Twigby once your order is submitted, when your order is shipped, and once we have your phone number