How do I transfer information from an old phone to a new phone?

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Twigby Support Team
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We know that one of the most important things when getting a new phone is making sure all the data from your old phone gets transferred over to your new phone. To make this process easier, we have provided steps for the most common ways to get your information transferred from one phone to another.

 

Android to Android

Below are steps for transferring data from one Android phone to another Android phone. You will first need to backup your old Android phone and then restore your new Android phone from the backup.

Also, there are other ways to transfer data from Android to Android, but we provide steps for transferring data using the Settings of your phone and Google. Please note that not all Android phones have settings in the same place or with the same names.

To Backup Your Android Phone:

  1. Make sure both phones are charged and are connected to Wi-Fi
  2. On the old phone, go to "Settings" and sign into your Google Account if you are not already logged in
    • If you do not have a Google Account, create a Google Account
  3. In "Settings", tap "Accounts & sync", turn on "Auto-sync data" if it is off
  4. Go back to "Settings"
  5. Tap "Backup and reset"
  6. Ensure "Backup my data" is on. This confirms that your application data, Wi-Fi passwords, and various phone settings are sent to Google servers and are ready when you restore to a new phone
  7. For "Backup account", add a backup account if it is not already added
  8. Be sure that "Automatic restore" is also turned on

To Backup Photos and Videos:

Photos and videos taken from your phone go in your Camera Folder and automatically get backed up safely to Google Photos, but you will still want to make sure that Google Photos is backing up those photos and videos to your Google Account. Below are steps to backup photos and videos in Google Photos.

  1. Open the "Google Photos" app
  2. Tap the Menu icon in the top left corner
  3. Tap "Settings"
  4. Tap "Back up & sync"
  5. Make sure "Back up & sync" is turned on here, that there is a "Backup Account" added, and choose if you would like to "Back up device folders"

To Restore or Set Up Your New Android Phone:

  1. On the Welcome screen, select the language and tap "Let’s Go"
  2. Tap "Copy your data" for the restore option
  3. Connect to Wi-Fi to continue
  4. On the "Bring your data from…" screen, tap "A backup from the cloud"
  5. Sign into your Google Account and agree to the terms
  6. A list of backup options will appear, select the most relevant backup to restore the data
  7. Tap "Restore" to get all the data and settings from your previous phone restored
  8. Tap "Apps" to choose which apps to install on your new phone
  9. Once the initial setup is completed, apps and settings will be restored in the background
  10. Next, your photos will need to be restored from Google Photos
  11. Open "Google Photos" and sign into your Google Account
  12. On the "Photos" tab, you will see your backed up photos and videos. You will also be able to see if it’s still waiting to back up all the photos and videos

 

Android to iPhone

Below are steps for transferring content from an Android phone to an iPhone. Before transferring data from your Android phone to an iPhone, be sure that all other iOS devices, such as an iPad, are turned off. Doing so helps to eliminate issues that may occur while the two phones are trying to transfer and receive data. Please note that free apps you had on your Android phone will be automatically added if they are available for iPhone and paid apps will be added your wish list.

  1. Make sure your Android and iPhone are connected to Wi-Fi
  2. On your Android phone, download and open the "Move to iOS" app
  3. On your new iPhone, go through the first steps of the setup until you reach the "Apps & Data" screen
  4. Tap "Move Data from Android" > "Continue"
  5. You will receive a code on your iPhone
  6. Enter that same code into your Android phone in the "Move to iOS" app
  7. Choose the data you want to transfer > "Next"
  8. Depending on how much media you have, this process may take awhile
  9. When the transfer is complete on your iPhone, tap "Continue Setting Up iPhone"
  10. You will create a new Apple ID or enter an existing one
  11. Proceed with the rest of your iPhone set up

If you would like to just transfer your photos, make sure photos are backed up to Google Photos on your Android. Then download Google Photos on your iPhone. The photos can then be easily uploaded to your iPhone.

 

iPhone to iPhone

Before you can transfer data from one iPhone to another iPhone, you will need to check which iOS your phone is running. To find out the version of iOS your iPhone is using, follow the steps below:

  1. Open "Settings"
  2. Tap "General"
  3. Tap "About"
  4. Look for "Version". The numbers to the right of “Version” indicate the iOS your phone is running (ex. 12.1.3)

iOS 11 or Higher

For iPhones using iOS 11 or higher, below are steps for transferring data from one iPhone to another iPhone using the Automatic Setup. With the Automatic Setup, you can easily use any iPhone running iOS 11 or higher to set up a new iPhone by transferring settings from your current phone to the new one. Here’s how to do it:

  1. Turn on your new iPhone and place it close to the old one running iOS 11 or higher
  2. Select your language and tap "Continue"
  3. The Quick Start screen will ask you to set up your new device with your Apple ID
  4. If you don’t see the option to continue on your old iPhone, turn on Bluetooth
  5. Once the animation appears on your new iPhone, hold the old device over the new one and then center the animation in the camera viewfinder. Wait for the “Finish on New Device” message
  6. If for some reason, you are unable to use your current iPhone’s camera, tap “Authenticate Manually” and then follow the steps
  7. When asked, enter your old iPhone’s passcode on the new one
  8. Now follow the subsequent instructions to set up Face ID or Touch ID on your new iPhone
  9. Choose whether you want to restore apps, data, and settings from your most recent iCloud or iTunes backup
  10. Agree to the Terms & Conditions that present themselves
  11. Now tap "Continue" under Express Settings to use the settings for Location, Find My iPhone, Siri and others
  12. Keep the two iPhones close to each other as your data is transferred from your old iPhone to your new iPhone
  13. Make sure that your new iPhone is connected to Wi-Fi and plugged into power after the setup process. It will allow the photos, music, and apps to be downloaded automatically from iCloud to your new iPhone

Older Than iOS 11

For iPhones using anything older than iOS 11, you will need to backup your old iPhone and then restore your new iPhone from the Backup. First, try backing up your old iPhone and restoring your new iPhone through iCloud. If for whatever reason you are unable to backup and restore through iCloud, you will need to follow the steps to backup your old iPhone and restore your iPhone from iTunes.

To Backup Your iPhone to iCloud:

  1. Connect to Wi-Fi
  2. Tap "Settings"
  3. Tap on your name
  4. Tap "iCloud"
  5. Tap "iCloud Backup"
  6. If iCloud Backup is Off, press the button to turn it On
  7. Tap "Back Up Now"

To Restore or Set Up Your New iPhone from iCloud Backup:

  1. Turn on your new iPhone and you will see a Hello screen. If you already set up your iPhone, you need to erase all its content before you can proceed with the steps to restore from your backup
  2. While setting up your iPhone, follow the setup steps until you reach the "Apps & Data" screen
  3. Tap "Restore from iCloud Backup"
  4. Sign into iCloud with your Apple ID
  5. Choose a backup from the list of backups available
  6. The iPhone will restore and then restart

If the steps above failed for backing up and restoring from iCloud or you would prefer to back up and restore from iTunes, follow the steps below.

To Backup Your iPhone to iTunes:

  1. Open iTunes and update to the latest version of iTunes if you do not have the latest version
  2. Connect your iPhone to the computer
  3. Select your iPhone when it appears in iTunes
  4. Under "Manually Back Up and Restore", click "Back Up Now"

To Restore or Set Up Your New iPhone from iTunes Backup:

  1. Turn on your new iPhone and you will see a Hello screen. If you already set up your phone, you need to erase all its content before you can proceed with the steps to restore from your backup
  2. While setting up your iPhone, follow the setup steps until you reach the "Apps & Data" screen
  3. Tap "Restore from iTunes Backup"
  4. Open iTunes on your computer and plug your phone into the computer
  5. Once iTunes recognizes your phone, select "Restore from this backup"
  6. Choose a backup from the list of backups available
  7. iTunes will restore your iPhone from the backup
  8. Be sure to keep your iPhone connected to the computer
  9. When the restore is complete, your iPhone will restart and sync with your computer
  10. When the sync finishes, you can disconnect your iPhone from the computer

 

iPhone to Android

Below are steps for transferring data from an iPhone to an Android phone.

  1. Download the "Google Drive" app onto your iPhone
  2. Sign into your Google Account or create a Google Account if you do not have one
  3. Tap "Settings" > "Backup"
  4. You can backup calendar, contacts, photos, and videos from here by tapping on "Start Backup"
  5. Depending on how much media you have, this process may take several hours so it is recommended that you connect your iPhone to Wi-Fi and keep it on the charger
  6. When your backup is complete, use your new Android phone and sign into the same Google Account
  7. Your data will then transfer over to the new Android phone

 

At Twigby Mobile, we provide affordable cell phone service using the nation’s largest and most reliable network. Plus, we have great limited time new customer offers that you can take advantage of. Learn more about Twigby Mobile here.

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