General Tips on How to Remove Locks From Your Twigby Phone

Before sending a phone back to Twigby for any reason, follow the instructions provided below based on the specific phone type. It is crucial that you complete these steps in the order they are presented.

 

Feature (basic) Phones:

Remove all passcodes and PIN lock codes.

 

iPhones:

  1. Remove Apple ID
  2. Turn “Find My iPhone” off
  3. Remove all passcodes, PINs and fingerprint or pattern locks
  4. Remove all phone protection accounts and disable all protection services
  5. Go to Settings > General > Reset and then select Erase All Content and Settings.

Learn more about unlocking your iPhone here.

 

Android Phones: 

  1. Remove Google account
  2. If applicable, remove any manufacturer accounts (i.e. Samsung account)
  3. Remove all passcodes, PINs and fingerprint or pattern locks
  4. Remove all phone protection accounts and disable all protection services
  5. Go to Settings > tap System Reset > tap Factory Data Reset (or Reset Phone) > select Erase everything

Learn more about unlocking your specific brand of Android phone here.

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