Instructions on manually programming your phone

If your phone is not capable or simply did not receive the over-the-air (OTA) activation, the phone can be manually programmed using these steps:

  1. Open up the "Welcome to Twigby" email you received when you activated your service.
  2. Locate the MSID and MSL numbers in the email. 
  3. On your phone enter ##MSL# (MSL is the code from the email).
  4. Select the option to "Edit".
  5. Enter your phone number in the MDN or phone number field and press "OK".
  6. Clear all the zeros and enter the MSID from the email and press "OK".
  7. Scroll to Done and press "OK" (instead of Done, you may just need to press OK, Save or Exit).
  8. The phone is now activated.


If you have questions or need assistance, please go to and click the option to Chat Now.