Troubleshooting Tips for Traveling

If Twigby customers ever find that they are outside of the Twigby network, they can access Verizon coverage if it is available for talk and text (not data) at no additional charge. To access the Verizon network in these situations, roaming need to be enabled in the phone's settings. You can check coverage in the area you will be traveling to at: https://twigby.net/checkcoverage

It is very unusual, but sometimes while traveling you can be in what we call a “fringe area” and you lose Twigby's signal. If Verizon happens to be weak in the same area, your phone may not want to commit to one signal or the other as it tries to lock on to the best signal available. 

If this happens, it is best to either turn airplane mode on for about 30 seconds and then turn it off or power your phone off and back on. When you do this, it refreshes your connection to the network and will typically lock on to one signal or another. This should get your cell phone service back by reconnecting to a closer tower. The procedure for airplane mode is specific to each phone. For more phone specific information, view our support section at: https://twigby.zendesk.com/hc/en-us/categories/200393608-Twigby-Phones

Please note that troubleshooting connections issues when in weak data area is limited, and should not be performed when completely outside of data coverage.  

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