If you’ve been here before, you’ve probably heard it. If you haven’t, let us introduce you to our mantra of customer service:
“Customer Service is our first and second priority.”
How could this be? Simply put, nothing comes ahead of our customers and their satisfaction. After that, we look again into making Twigby even better for them! Additionally, we are always sure to treat those who aren’t customers (yet!) as if they are already part of the Twigby family.
This dedication is manifested through our U.S.-based customer support team. Every single day they work hard to make sure that contacting us is simple, efficient, and painless for you. Because of this daily effort by the chat team, we see monthly satisfaction ratings through the roof.
Customer service doesn’t stop with the support team though. The rest of the team at Twigby works hard to be sure that each phone shipped has been tested thoroughly in order to guarantee the best quality at the lowest prices.
While we could go on and on about ourselves, let’s instead turn to those who keep us going: our customers. Check out what they have to say about Twigby!
"Better service and lower costs. I would recommend them to anyone considering switching."
--Rich S., FL
"Having a phone is a lot of responsibility, and Twigby allows me to teach how to handle responsibility without putting a lot of financial burden on the family budget."
"Once I found out that the plan I wanted would cost literally half as much from Twigby as the plan I previously had…it was easy to convince me. My only regret is not making the switch sooner!"
–Will S., MI
"There was nothing to lose by switching. Customer service is the best! I asked 100 questions before I switched and each rep was kind and patient even before I was a customer."
–Anna E., AZ
Twigby consistently receives high scores in all aspects of customer satisfaction. See more on our Twigby reviews page. To many, it seems that reliable customer service is hard to come across, especially at a wireless company. But by putting our customers first AND second we break the stereotype of the industry. Make the switch to Twigby now and experience the difference yourself.