If you’ve been here before, you’ve probably heard it. If you haven’t, let us introduce you to our mantra of customer service:
“Customer Service is our first and second priority.”
How could this be? Simply put, nothing comes ahead of our customers and their satisfaction. After that, we look again into making Twigby even better for them! Additionally, we are always sure to treat those who aren’t customers (yet!) as if they are already part of the Twigby family.
This dedication is manifested through our Customer Support Team. Every single day they work hard to make sure that contacting us is simple, efficient, and painless for you. Because of this daily effort by the chat team, we see monthly satisfaction ratings through the roof.
“Twigby has great customer service. Always there when needed. They go above and beyond to help people. Twigby also has great service and coverage at a more than fair price!” – Maureen R., MI
“Customer service is very accessible and friendly. They have a true desire to help.” – Matthew S., NJ
Quality Phones at Great Prices
Customer service doesn’t stop with the Support Team though. The rest of the team at Twigby works hard to be sure that each phone shipped has been tested thoroughly in order to guarantee the best quality at the lowest prices. Whether you are looking for a simple phone or smart phone, we have the phone for you.
“Good selection of phones and good coverage at a low monthly cost.” – Denise H., IA
“Rates and the phone I wanted was actually half the price from other carriers.” – Risa G., NY
Plans to Fit Everyone's Needs
At Twigby, you get to create your own plan or choose from premade Smartphone Phone Plans. We have plans for the light user, heavy user, and anywhere in between. Our budget-friendly plans are sure to fit the needs of everyone in your family.
“Twigby has great rates and a variety of plan options that work for everyone in your family.” – Sarah V., MI
“Choosing the level of data usage and phone calling was simply a better deal. We got more for less money.” – Jerome B., NY
Coverage You Can Rely On
Twigby offers double the coverage for the price of one. Plus, for hard to reach places or traveling abroad, you can use available Wi-Fi to make calls with a capable phone. Learn more about Wi-Fi calling and texting here.
“Your use of BOTH Sprint and Verizon towers as well as your support of Wi-Fi calling has significantly improved my reception.” – Russell S., PA
“This feature allowed me to make phone calls without having to use service.” – Cyrus W., NM
No Charge for International Calling and Texting
Every plan includes free international calling and unlimited global texting. You don’t need a calling card or app with weak connection to stay in touch with friends and family who live abroad anymore. Simply use your Twigby phone!
“I’ve been waiting for a phone service to offer this for years. No more calling cards is excellent.” – Stewart A., FL
“This feature is AWESOME! I can call family members at a time that is convenient for them without having to limit our talk time. I love the service. Crystal clear connection with no delay!” – Danielle W., TX
While we could go on and on about ourselves, let’s instead turn to those who keep us going: our customers. Check out what they have to say about Twigby!
“Great pricing with different rates for the usage. Pay for what you need with flexibility to increase if needed. No contract equals less risk. Great network and backup network means better signals.” – James D., NY
“Big cost savings compared to traditional phone plans, no contract, and no service issues.” – Leigh C., MA
“Very reasonable pricing, reliable networks, and good customer service.” – Steven M., PA
“Great service, very good coverage and the best prices by far!” – Phil M., CA
“It is very reliable service for an amazingly low price.” – Sharen S., MO
Twigby consistently receives high scores in all aspects of customer satisfaction. See more on our Twigby reviews page. To many, it seems that reliable service is hard to come across, especially at a wireless company. But by making our customers’ needs our first AND second priorities, we break the stereotype of the industry. Make the switch to Twigby now and experience the difference yourself.