What is Self Care?

Self Care is where you manage your Twigby account online.

Account Summary

  • Shows account number, phone lines on account, and a summary of the line(s).
  • For your line, you can:
    • Details:
      • View the number of remaining minutes and data for the current billing period.
      • Click Billing Details to view invoices charged for that line in the current billing period.
      • Click Suspend Line to temporarily block a phone from being used. This does not cancel or stop billing for services.
    • Usage – Choose to view voice, text, or data usage of a line for a billing period.
  • You can also click Pay Now to make a payment on your account.

Account Settings

  • View and edit full account name, account address, account username (email address), account login password, account PIN, security questions, primary credit card, and enable/disable text notifications.
  • Line Settings
    • Select a line to view/edit any of the following by choosing a phone number from the drop-down menu.
      • Line Nickname
      • Line Status
      • Primary Line (line that receives account text notifications)
      • Voice/Text Plan (view and edit)
      • Data Plan (view and edit)
      • Voice Service (enable/disable)
      • Messaging (enable/disable)
      • Data Access (enable/disable)
      • Data Speeds (add/remove a speed throttle)
      • Mobile Hotspot (enable/disable - please do not enable for non-smartphones)
      • Voicemail (enable/disable - disabling will reset and clear all saved messages)
      • Phone Number
      • Active Phone (change the active phone or SIM card on a line)
      • Order Replacement Phone or SIM Card

Bill History

  • View your past billing statements

Make Payment

  • Current bill and to submit payment is on this page
  • Payment information
    • Manage Credit Cards: view, add, and remove cards

Purchases

  • View your purchases and its details (shipping & payment, order summary)

Add a Phone

  • Add a phone to your account by purchasing a phone from Twigby or bringing your own phone

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