How do I setup voicemail on my phone if I brought my own phone to Twigby?

On some rare occasions, you may have trouble accessing your voicemail after becoming a Twigby customer. To fix this issue, you will need to go through the following steps:

Android Devices

(Lollipop, Marshmallow, or Nougat)

  • Open the phone dialer
  • Tap the 3 dots in the top right corner of the screen
  • Select Settings
  • Find and select Voicemail Settings or Voicemail Setup
  • Select Voicemail Number
  • Enter your phone number 
  • Tap OK

Windows Devices

  • Tap the Phone tile
  • Swipe to Voicemail
  • Tap More at the bottom
  • Select Settings
  • Select Use default voicemail number
  • Select the option for New Voicemail Number
  • Enter your phone number
  • Tap anywhere to save the changes

iPhone (pre-iOS 10)

If your iPhone's operating system is updated to version 10.0 or higher, you can use Visual voicemail which will automatically have the number updated.

  • Click the Phone app
  • Choose the Keypad
  • Enter *5005*86*1[your number here]#
    For example, if your phone number is 123-555-4567, you would enter *5005*86*11235554567#
  • Press call to program the number.


If you have any other questions, please click the orange button below to chat with our customer support team!