How do I setup voicemail on my phone if I brought my own phone to Twigby?

On some rare occasions, you may have trouble accessing your voicemail after becoming a Twigby customer. To fix this issue, you will need to go through the following steps:

Setting up your voicemail is very easy. Simply follow the steps:

  1. Press and hold 1 on the dial pad.
  2. You will be automatically connected to your mailbox and be prompted to set up your mailbox for the first time.
  3. When prompted, enter a 4-10 digit password, then press #
  4. Press # to keep the password or press * to change it.
  5. Choose your greeting type:
    1. Press 1 to record your name announcement or
    2. Press 2 to play your 10-digit phone number instead of your name announcement
  6. Choose a personal or automated greeting:
    1. Press 1 to record personal greeting or
    2. Press 2 for standard automated greeting
  7. Choose your security level:
    1. Press 1 to disable your password login when checking your voicemail or
    2. Press 2 to enable your password login when checking voicemail (recommended)
    This concludes your voicemail setup.

If you'd like assistance with your voicemail setup, click the orange "Chat Now" button in the lower right hand corner of your screen and a Twigby live agent will guide you through the process. To view our chat hours click here.


To check your Twigby voicemail:

  1. Press and hold 1 on the dial pad. 


If you have any other questions, please click the orange button below to chat with our customer support team!