A phone that is classified by Twigby as Previously Owned is very much like one that is Certified. The only difference is that a Previously Owned phone may have noticeable minor scratches or blemishes. These blemishes in no way affect how the phone will operate, and Previously Owned phones go through the same testing as Certified phones.
Each phone goes through a series of rigorous tests and inspections and are repaired, refaced and updated with the latest software. Every Twigby Previously Owned Phone is tested to make sure our customers receive the highest quality phones.
Alignment – Check position of buttons and housing.
Audio – Confirm speakers and Bluetooth® function properly.
Connectivity – Ensure strong phone reception and Wi-Fi network functions properly.
Display – Verify that the screen is clear and functioning 100% correctly, LED lights function, all colors are sharp, touchscreen and camera work properly.
Keypad & Software – Authenticate buttons/confirm keys work properly and make sure software is up to date.
Missing Parts – Confirm all parts have been added.
Phone Ports – Verify USB, Audio, SIM and SD card connect and function correctly.
Power – Check battery charge status with charger as well as power up test with battery.
Visual cosmetic inspection – Inspect for scratches, dents, discoloration, as well as all connectors for debris and corrosion.
As part of our quality assurance process, all phones must pass a final quality inspection to ensure the device passes for Functionality and Cosmetics. From here, the phone is packaged into boxes with new accessories.
This is how we can provide feature packed, high quality certified Previously Owned phones at such a low price. Twigby Previously Owned phones are a very practical alternative to buying new. All Certified and Previously Owned phones have a 60-day warranty and no-risk return policy.
If you would like to purchase a phone protection plan from a trusted and affordable third-party, you can do so with Upsie. Upsie protects your phone from screen cracks, drops, manufacturer defects, and spills.