While it is rare for your phone number to be unable to port, there are some requirements for eligibility. In order to port or transfer your phone number to Twigby, we must offer coverage in the area and our network provider (Sprint) must have numbering services available. Additionally, your phone number must be active; if you have deactivated it, we will not be able to port it for you.
Please note that toll-free numbers are not port eligible.
If you aren't sure about your phone number's port eligibility, please click the orange "Chat Now" button at the bottom of the screen to be connected with our customer support team. They will be able to help you determine your eligibility. They are available for Live Chat from 7am until 9pm (CST) Monday through Friday and from 10am until 6pm (CST) Saturday and Sunday.