Upcoming Changes to Twigby Referral Rewards Program

January 16, 2018
 
We started Referral Rewards to reward our customers for their part in growing Twigby. Referral Rewards has quite the history at this point, dating back to our launch, and it’s been a rewarding experience for many customers.

However, despite the best intentions of almost everyone, a small group of customers have severely abused the system, thus creating negative new customer experiences.

Any rewards program like ours runs the risk of some participants trying to game the system, and ordinarily we might tolerate low levels of fringe misuse if it meant we were still doing right by the vast majority of customers. However, abuse is increasing, forcing us to contemplate changes.

In the coming months, we will be making some changes to Twigby’s Referral Rewards program to combat abuses such as fraud.

On February 1, 2018 the referral reward amount will be revised to a $10 credit for both the existing customer and the friend they refer. Any referral entered prior to February 1, will be credited at past $20 level.

Customers will still be able to receive unlimited credits for valid referrals.
Also in the future, we will be introducing a new way to easily promote Referral Rewards to your friends and family that will also help combat the abuse we have experienced.
 
Keep in mind that these changes are focused specifically on combating misuse.  We will continue to cast a wide net when it comes to investigating and fighting fraud to assure our customers can keep helping to grow Twigby.
 
We wanted to give to you a heads up on upcoming changes as well as give you some insight into the motivations behind what we’re doing.

 
Thank you very much for putting your trust in Twigby.

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