Compatibility by Carrier

Before cancelling service with your current wireless service provider, we recommend making sure that the phone you wish to bring to Twigby is compatible. Our phone compatibility tool is easy to use. You simply need to have the MEID or IMEI of the phone in order to verify it is compatible with Twigby.

Please note: If you are considering purchasing a phone outside of Twigby, please use caution. It is common for individuals and small businesses to state, "the phone is unlocked to use with any carrier". Often the term "locked" is misunderstood. This doesn't mean that the phone will actually work with every carrier. Regardless of whether the phone is "unlocked" or not, some phones were manufactured to only work on specific networks. To be safe, you really need to obtain the MEID or IMEI of the phone you are considering purchasing and enter it in our phone compatibility tool before making the purchase.

Sprint, Boost and Virgin Mobile Phones

  • Just about any phone from these carriers should be ready to go with Twigby.
  • You'll need to make sure the phone is not on an account with an outstanding balance or has remaining time left on a contract.

Verizon

  • The following phones from Verizon should work with Twigby:
    • Apple iPhones 5c or newer (5c and 5s models do not support CDMA 800Mhz band)
    • Google Nexus 5 or newer and all Pixel models
    • LG X Charge, V3OS, G7 ThinQ, Stylo 4, V35 ThinQ, V40 ThinQ, G7 fit as well as many newer models
    • Motorola X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, G5S Plus, E4, E4 Plus, G6, G6 Play, Z2 Play, Z3 Play, X4 and many newer models
    • Samsung Galaxy S7 or newer

AT&T/T-Mobile

  • The following phones from AT&T should work with Twigby (assuming they are unlocked):
    • Apple iPhone 6, 6+, 6s, 6s+, SE, XR, XS and newer
    • Google Nexus 5x or newer and all Pixel models
    • LG X Charge, V3OS, G7 ThinQ, Stylo 4, V35 ThinQ, V40 ThinQ, G7 fit as well as many newer models
    • Motorola X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, G5S Plus, E4, E4 Plus, G6, G6 Play, Z2 Play, Z3 Play, X4, G7, G7 Power, G7 Play and many newer models
    • Samsung Galaxy S8 and newer (December 2017 software or newer is required)
  • If you have an AT&T phone that is locked, you can start the process of getting it unlocked here
  • If you have an T-Mobile phone that is locked, you can start the process of getting it unlocked here

 

Other Compatibility Criteria

Unlocked Phones from Apple
Most Apple phones since (and including) the iPhone 5c and 5s are fully compatible. Earlier models have varying levels of compatibility with Twigby and in those cases you'll want to check using our phone compatibility tool.

Phones from Big Box Stores and Other Retailers
If you purchase a phone at Best Buy, Walmart or some other retailer, it's probably made to run on one of the major networks. Refer to the major carrier list above for compatibility and unlocking information. If the phone isn't from one of the carriers listed above or you are not sure, use our phone compatibility tool to check.

Phone from Third-Party Carrier (MVNOs)
If you're using a phone activated with an MVNO, refer to the corresponding major carrier above for compatibility information. If you're not sure of the major carrier, please use our phone compatibility tool. If the phone needs to be unlocked, you'll need to contact your MVNO directly.

Feature or Non-Smart Phones
The carrier information above still applies and our compatibility checker will tell you even more. However, some feature phones have data settings that are hard coded and cannot be updated to make them fully compatible. In these situations, the phone will only be capable of voice calls and text messages.

 

Phones that are listed as compatible may not be eligible for service because they are locked, tied to a past due balance or contract with Sprint, have had software modifications or have other unknown issues for which we cannot be aware. This article is to serve informational purposes only and does not guarantee service with Twigby.

Twigby operates on Sprint's CDMA network. Unfortunately, GSM only phones that do not operate on CDMA bands will not be compatible with Twigby.

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