Activating a feature phone can be done in no time! Here are some short steps that can help you activate your feature phone:
Please note: some models may vary slightly in the location where certain options are found on the phone, but the process is very similar with each phone.
Instructions:
- Open the dialer.
- Dial ##MSL# (The MSL is a six-digit number emailed to you by Twigby upon the activation of your handset).
- Select “Edit.”
- Enter your ten-digit phone number.*
- Select "OK."
- Clear all the zeroes and enter the MSID number (received in the email by Twigby upon activation of your handset).
- Select "OK."
- Select "Done." The phone will reboot (if it does not reboot, do so manually).
*Note: even if the ten-digit phone number is already listed, you should still back it out and re-enter it.
If you'd like assistance when activating your feature phone, click the orange "Chat Now" button in the bottom right hand corner of your screen and a Twigby live agent will guide you through the process. To view our chat hours click here.
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