What if I want to have my phone replaced by a different model?

If you'd prefer to purchase a different phone than the one you're sending back under warranty, that's definitely an option. The new purchase and the return will be two separate transactions. The return process is the same as the replacement process except that once your returned phone passes inspection you'll receive a refund.

If you want to keep the phone number that's on the phone you're returning and you don't have a spare phone to move it to, you'll want to purchase your replacement phone before shipping back your original.

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