What if Twigby finds that the damage to my phone isn't covered under warranty after I've sent it back?

If the defective phone is sent back to Twigby and is found to have NON-WARRANTABLE damage such as physical abuse, liquid damage, modified software, normal wear and tear, etc., the cost of the defective phone is not refunded.  Also, if the phone is found to be NON-WARRANTABLE it can be returned to you, upon request, for a $15 non-refundable shipping fee.

If there is NO TROUBLE FOUND (NTF) with the phone, Twigby will charge a $15 non-refundable NTF fee.