We make it easy for you to check your phone’s compatibility with Twigby service. If you are planning to bring your own phone that was not purchased directly from Twigby, you need to first check to see if the phone is compatible before buying it, transferring your number, or cancelling your current service. To do this, you will need the phone’s MEID (and possibly the SIM card’s ICCID). These are simple to find within your phone's menu. This help desk article will help you learn how to find your MEID. You then enter this information into our phone compatibility tool to confirm it will work.
Please note: A lot of individuals and small companies that sell phones will say "the phone is unlocked to use with any carrier". This doesn't mean that the phone will actually work with every carrier. Regardless of whether the phone is "unlocked" or not, some phones were manufactured to only work on a specific network. When a phone is "unlocked" it means it can be used on any compatible network, not that it will be compatible with every network. Use this article as a guide to bring your own phone to Twigby. To be safe, it is always best to check the MEID of the phone using our phone compatibility or BYOD tool before you make the purchase.
Unlocked Phones from Apple
Most Apple phones since (and including) the iPhone 5c and 5s could be compatible. Earlier models have varying levels of compatibility with Twigby and in those cases you'll need to check using our phone compatibility tool.
Phones from Big Box Stores and Other Retailers
If you plan to purchase a phone at Best Buy, Walmart, or other retailer, it's probably made to run on one of the major networks. For the best chance of compatibility it is best to by a Sprint Compatible CDMA Unlocked version of a phone. Refer to the major carrier list above for compatibility and unlocking information. Before purchasing a phone, use our phone compatibility tool to ensure compatibility.
Phones from Other Carrier (MVNOs)
If you're using a phone activated with an MVNO, you will need to check with your carrier to see what major network they run on. If you're not sure of the major carrier, please use our phone compatibility tool. If the phone needs to be unlocked, you'll need to contact your MVNO directly.
Phones from Third-Party Seller
If you're purchasing a phone from a third-party seller such as Amazon, eBay, or even from a friend, refer to the corresponding carrier above for compatibility information. Please note that the only way to guarantee a phone's compatibility is to use the phone compatibility tool. We do not recommend purchasing phones from unverified third-party sellers or before you have had the opportunity to check the phone’s compatibility.
Feature or Non-Smart Phones
The carrier information above still applies, and our phone compatibility tool can confirm your phone’s compatibility. However, some feature phones have data settings that are hard coded and cannot be updated to make them fully compatible. In these situations, the phone will only be capable of voice calls and text messages.
If you feel your phone should be eligible to activate and you have a problem with the phone compatibility tool, please contact us by clicking the orange "Chat With Us" button in the lower right hand corner of your screen. We are here to help you. To view our chat hours click here.
Phones that are listed as compatible may not be eligible for service because they are locked, tied to a past due balance or contract with Sprint, have had software modifications or have other unknown issues for which we cannot be aware. We are unable to provide assistance with rooting or alternative ROMs. This article is to serve informational purposes only and does not guarantee service with Twigby.