We make it easy for you to check your phone’s compatibility with Twigby service. If you are planning to purchase or use a phone with Twigby that is not being purchased from twigby.com, you need to first check to be sure the phone is compatible before buying it, transferring your number, or cancelling your current service. To do this, you will need the phone’s MEID (and possibly the SIM card’s ICCID). These are simple to find within your phone's menu. This help desk article will help you learn how to find your MEID. You then enter this information into our phone compatibility tool to confirm it will work.
Sprint, Boost, and Virgin Mobile Phones:
Just about any phone from these carriers could be ready to go with Twigby. However, it depends on the rules each company has put in place for the phones they offer. You'll need to make sure the phone is not on an account with an outstanding balance or has remaining time left on a contract. Simply use our phone compatibility tool, and it will let you know if the phone will work or not.
Non-Sprint Devices (the indicated devices may work with Twigby):
- AT&T & T-Mobile: iPhone 6, iPhone 6+, iPhone 6S, iPhone 6S+, iPhone SE
- Verizon: iPhone 5S, iPhone 5C, iPhone 6, iPhone 6+, iPhone 6S, iPhone 6S+, iPhone SE, iPhone 7, iPhone 7+, iPhone 8, iPhone 8+
- AT&T, T-Mobile & Verizon: Moto X Pure Edition, G4, G4 Plus
- AT&T & Verizon: Nexus 5, 5x, 6, 6P
- T-Mobile: 5X, 6, 6P
- AT&T, T-Mobile & Verizon: Galaxy S7 Special Edition, Galaxy S7 Edge Special Edition
Remember, the only way to completely ensure a phone’s compatibility with Twigby is to check the MEID with our phone compatibility tool.
Does my phone need to be unlocked?
- AT&T: If your phone is compatible, you can start the process of unlocking your AT&T phone here.
- T-Mobile: If your phone is compatible, you can start the process of unlocking your T-Mobile phone here.
- Verizon: These phones do not need to be unlocked.
Other Compatibility Criteria:
Unlocked Phones from Apple
Most Apple phones since (and including) the iPhone 5c and 5scould be compatible. Earlier models have varying levels of compatibility with Twigby and in those cases you'll need to check using our phone compatibility tool.
Phones from Big Box Stores and Other Retailers
If you plan to purchase a phone at Best Buy, Walmart, or other retailer, it's probably made to run on one of the major networks. Refer to the major carrier list above for compatibility and unlocking information. Before purchasing a phone, use our phone compatibility tool to ensure compatibility.
Phone from Other Carrier (MVNOs)
If you're using a phone activated with an MVNO, refer to the corresponding major carrier above for compatibility information. If you're not sure of the major carrier, please use our phone compatibility tool. If the phone needs to be unlocked, you'll need to contact your MVNO directly.
Phone from Third-Party Seller
If you're purchasing a phone from a third-party seller such as Amazon, eBay, or even from a friend, refer to the corresponding carrier above for compatibility information. Please note that the only way to guarantee a phone's compatibility is to use the phone compatibility tool. We do not recommend purchasing phones from unverified third-party sellers or before you have had the opportunity to check the phone’s compatibility.
Feature or Non-Smart Phones
The carrier information above still applies, and our phone compatibility tool can confirm your phone’s compatibility. However, some feature phones have data settings that are hard coded and cannot be updated to make them fully compatible. In these situations, the phone will only be capable of voice calls and text messages.
If you feel your phone should be eligible to activate and you have a problem with the phone compatibility tool, please contact us by clicking the orange "Chat Now" button in the lower right hand corner of your screen. We are here to help you. To view our chat hours click here.
Please note: Some phones have been modified by their original carrier to hide or disallow certain settings, even after the phone has been unlocked. Therefore, all features and services on these phones may not be fully functional. Some customers choose to successfully modify the ROM (Read Only Memory) of the phones to restore functionality, but because of the risks of modifying your phone, we are unable to provide assistance with rooting or alternative ROMs.