We make it easy for you to check your phone’s compatibility with Twigby service. If you are planning to bring your own phone that was not purchased directly from Twigby, you need to first check to see if the phone is compatible before buying it, transferring your number, or cancelling your current service. To do this, you will need the phone’s IMEI. These are simple to find within your phone's menu. This help desk article will help you learn how to find your IMEI. You then enter this information into our phone compatibility tool to confirm it will work*.
Please note: A lot of individuals and small companies that sell phones will say "the phone is unlocked to use with any carrier". This doesn't mean that the phone will actually work with every carrier. Regardless of whether the phone is "unlocked" or not, some phones were manufactured to only work on a specific network. When a phone is "unlocked" it means it can be used on any compatible network, not that it will be compatible with every network. It is always best to check the IMEI of the phone using our phone compatibility or BYOD tool before you make any purchases.
If you feel your phone should be eligible to activate and you have a problem with the phone compatibility tool, please contact us by clicking the orange "Chat With Us" button in the lower right hand corner of your screen. We are here to help you. To view our chat hours click here.
*Phones that are listed as compatible may not be eligible for service because they are locked, tied to a past due balance or contract with another carrier, have had software modifications or have other unknown issues for which we cannot be aware. We are unable to provide assistance with rooting or alternative ROMs. This article is to serve informational purposes only and does not guarantee service with Twigby.