Hackers, spies, ninjas... but seriously, the PIN feature provided by Twigby as well as the security questions are for your protection and are required in order to keep your account protected to the fullest extent.
In addition to this, we use these pieces of information to verify it's you we are working with if you ever need to chat in with us for account or service questions. Also, your account PIN must be verified before we will release your phone number to be ported to another provider. We don't want you to ever lose your phone number! Keeping your account information secure and protected is our top priority!
To setup a PIN and security questions, please login to your account at twigby.com and click on the "Account Settings" option from the menu. You have the option to add or change this information in the top section of this page.