How is my billing date determined?

We like to keep things simple - Your billing date is determined by when your phone and service is active in our system. However, that date slightly varies based on whether you are transferring a phone number to Twigby or getting a new number. If you are unsure of your billing date, you can refer to the "Welcome to Twigby" email that is sent to the email address on your account. You can also login to your account at Twigby.com and find this information on the Account Summary page.

Transferring a phone number:

  • If you are transferring your phone number to Twigby and using a phone that is not active with another provider, your billing date will be the date you click the "Activate" button for the line.
  • If you are transferring your phone number to Twigby and using a phone that is active with another provider, your billing date will be the date the phone number transfer is completed.

Getting a new phone number:

  • If you are getting a new phone number, your billing date will be the date you click the "Activate" button for the line.

Once your billing date has been determined, your account will be charged for service on that date every month. Additionally, any additional lines you may add after your first one will have the same billing date, regardless of when they are activated.

If you have any questions regarding your billing date, please click the orange "Chat Now" button in the lower right hand corner of your screen to chat with a live Twigby agent. To view our chat hours click here.

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