Often when first setting up a phone for use, we get excited and perhaps rush the process. Patience is a virtue when it comes to activating and programming your phone. First, please make sure you are in an area with coverage and have Wi-Fi turned off, then follow these three steps checking for success after each step is complete:
- Airplane Mode: Turn ON Airplane mode in your phone for 30 seconds. Then turn Airplane mode OFF and watch for the phone to get signal. When the phone has signal, place a call to confirm activation success.
- Restart the phone: Simply power the phone off, wait a couple of minutes and then power it back on. Once the phone has signal, place a call to confirm activation success.
- Reset Network Settings: From your phone, go to Settings, and locate Reset Network Settings or Reset Wi-Fi, mobile, and Bluetooth (in some models). Perform this reset and then allow the phone to get signal again. Once signal is available, place a call to confirm the activation was successful.
Once your phone is activated and you are able to place a call, you can then turn Wi-Fi back on.
Still having trouble?
Chat with a 100% U.S. based Twigby Mobile live agent for further assistance by clicking the orange "Chat With Us" button at the bottom of your screen. To view our chat hours, click here.
Comments