How do I change or delete the credit card on file?

A credit or debit card must remain on file at all times. Additionally, there must always be a card that is marked as the primary credit card. The primary card is the one that will be automatically charged for service each month.

When deleting a card from your account, first make sure that another card has been added. Mark that card as the primary by clicking "Make This My Primary Card" before deleting the desired card off of your account.

To Add a New Card:

1. Log into your Twigby account
2. Click on "ACCOUNT SETTINGS". If you do not see it, tap on the orange menu icon . Then you will be able to choose “ACCOUNT SETTINGS”
3. Locate “Primary Credit Card” under "ACCOUNT SETTINGS" and click on it
4. Add your new card's information. Then click "Save card"
5. Next, you can click "Make This My Primary Card" for the new card on file

To Delete a Card:

1. Log into your Twigby account
2. Click on "ACCOUNT SETTINGS". If you do not see it, tap on the orange menu icon . Then you will be able to choose “ACCOUNT SETTINGS”
3. Locate “Primary Credit Card” under "ACCOUNT SETTINGS" and click on it
4. First, you will add your new card information. Then click "Save card"
5. Scroll down, find the card you wish to remove (under the area to add a new one), and select "Remove"