How do I add a new line to my account?

It is super simple to add a line of service to your account.

  1. Log into your Twigby account
  2. Click on “ADD A LINE”. If you do not see it, tap on the orange menu icon Orange-Menu-Icon.jpg. Then you will be able to choose “ADD A LINE
  3. Click on “Shop Phones” if you will be purchasing a phone from Twigby or click on “Check Your Phone” if you are bringing your own phone to Twigby

If you are purchasing a phone from Twigby, follow these steps. If not, scroll down for instructions on how to bring your own phone.

  1. After clicking on “Shop Phones”, choose the phone you would like to purchase by clicking on its “ADD TO CART” button
  2. Add any accessories you'd like to purchase to the cart
  3. Click “CONTINUE TO CART
  4. Enter any promotion codes you may have and click “Apply
  5. Then click on the “Continue Order” button
  6. Choose if you would like to keep your number or get a new number
  7. Enter the address of where you will primarily use the phone
  8. Choose your plan
  9. Next, click on the “Checkout” button
  10. Enter your shipping address and choose your shipping method
  11. Review your order. If everything is correct, in the “Select Payment” section, choose how you will pay to complete your purchase
  12. You will receive an email from Twigby once your order is submitted and again when your order is shipped

If you are bringing your own phone to Twigby, follow these instructions.

  1. After clicking on “Check Your Phone”, enter your phone’s IMEI
  2. Click on the "GET YOUR FREE SIM CARD” button
  3. Enter any promotion codes you may have and click “Apply
  4. Next, click on “Continue Order
  5. Choose if you would like to keep your number or get a new number
  6. Enter the address of where you will primarily use the phone
  7. Choose your plan
  8. Then click on the “Checkout” button
  9. Enter your shipping address and choose your shipping method
  10. Review your order. If everything is correct, in the “Select Payment” section, choose how you will pay to complete your purchase
  11. You will receive an email from Twigby once your order is submitted and again when your order is shipped

If you have any questions, please chat with us by clicking the orange "Chat With Us" button below. We are here to help!

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