If this unfortunately happens, you can suspend service so the phone can't be used. Suspending a line on your account enables you to temporarily shut off talk, text and cellular data. Please note that when someone calls your phone (while it is temporarily suspended), they will hear a recording that states the person they have called is unavailable right now, please try the call again later. Also note that suspending a line does not stop billing of your monthly service plan charges.
To suspend a line, log in to your account on twigby.com. Click on “Details” for the active line you would like to temporarily suspend, and then click on “suspend line”. To lift the suspension, go to the inactive line section and click “Details” then click “Restore Line”. Once you have suspended your line or if you have questions, please Chat with our support team and we will be more than happy to help.