My phone is lost or stolen. What should I do?

If this unfortunately happens, we give you the tools to quickly stop the phone from being able to be used. Suspending a line on your account enables you to temporary shut off many of your phones functions (Talk, text and cellular data for that particular line). Do note that incoming and outgoing calls, texts, cellular data and voicemail will not work. To suspend a line, log into your account on twigby.com. Click on “Details” for the active line you would like to temporary suspend, and then click on “suspend line”. To lift the suspension, go to the inactive line section and click “Details” then click “Restore Line”.  Once you have suspended your line or if you have questions, please Chat with our support team and we will be more than happy to help.

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