What information do I need to transfer (port) my number to Twigby?

If you're trying to transfer your number to Twigby, the most frustrating part can be trying to figure out what information your current wireless carrier requires to release your number. We want to create the easiest transition for you to bring your number to us. Below is a list of many carriers and the information you will need to transfer your number to Twigby.

AT&T

  • Account number- Usually found in the upper right hand corner of any bill, or in your online account.  The number should be entered without any dashes or hyphens.
  • PIN number- Your PIN is usually the last 4 digits of your telephone number. It cannot be found on your bill or online account. You can call AT&T at 1-800-331-0500.

AT&T GoPhone

  • Account number- you'll need to contact GoPhone customer service (611 from your mobile phone).
  • PIN number- Set up initially when you opened the account: if you don't remember if you'll need to contact customer service at 1-800-901-9878.

Boost

  • Account number- If you do not know your account number, you will need to contact Boost Mobile at 1-888-266-7848.
  • PIN number- 4 digit number, if you don't know it you will need to contact Boost.

CenturyLink

  • Account number- Can be found in the upper right hand corner of any bill. It is your phone number plus 3 digits. If you can't find it you will need to contact CenturyLink at 1-888-638-6771
  • PIN number- 0000

Consumer Cellular

  • Account number- Can be found online or by calling Consumer Cellular 1-88-345-5509
  • PIN number-  Last 4 digits of account holder's SSN
  • Alternative PIN: 0000
  • Porting center number: 888-750-5519

Credo

  • Account number- Referred to as member number.  Text ACCOUNT to 27336 to get your Account Number.
  • PIN number- 0000

Cricket

  • Account number- can be found online or by calling the Cricket Porting Department at 1-866-351-7678 (then option #2)
  • PIN number- 4 digit Authorization ID (or "AID") that you set up when you set up your online account and it is the PIN that you need to enter when making changes to your account online. Make sure you turn your PIN ON if it is turned OFF.

EasyGo Wireless

  • Account number- You will need to call customer service at 1-800-643-4926 and ask them to release yours for porting and tell you your account # and PIN.  They will ask you to provide the 3 most recent outgoing calls to verify it's your account.
  • PIN number- Instructions above.

FreedomPop

  • Account number- You can get your Account number by going to My Account > Account Settings at www.freedompop.com
  • PIN number- If the PIN number is not visible, you would need to speak with a customer service representative to get it. To contact FreedomPop, you will need to log into your FreedomPop account here.

FreedomPop has an online help page to guide you through porting out your number

GoSmart

  • Account number- your 10 digit phone number
  • PIN number- 4 digit PIN (the same one used when calling customer service).  If you don't have a PIN you can set one up by calling 611 for your GoSmart phone and saying "no" when it asks you if you want to refill and then choosing "Manage my account" followed by "change my account PIN".
  • Make sure the zip code on the request matches what's on you GoSmart account. 

Google Project Fi

Google Fi has an online help page to guide you through porting out your number.

Google Voice

The folks over at Google Voice have made it easy by providing a handy guide to porting out:

Remember, Google Voice numbers are treated like landlines when you port them and take 5-7 days to complete.

H2O Wireless

  • Account number- You need to call customer service a 1-800-643-4926 and ask them to release your number for porting and provide you with your account # and PIN.  They will ask you to provide the 3 most
  • PIN number- Instructions above

Kroger i-wireless

  • Account number- 10 digit phone number
  • PIN number- 4-8 digit PIN your set up when activating.  If you don't know it you will need to call 1-888-880-4497

Line2

  • Account number- 10 digit phone number without dashes and a "1" added to the beginning
  • PIN number- 0000

Important: Once your number has been ported out Line 2 will assign a new number to your account. If you no longer wish to have service with Line 2 then you'll need to cancel that new number or billing will continue. For directions on how to cancel your Line 2 service after you've ported your number out, click here.

LycaMobile

  • Account number- 11 digits, you will need to call Customer Service at 1-866-277-3221
  • PIN number- This is your 4 digit CIP number, Lyca usually sends this number via text when you first register for your account on their website.  If you don't know it you will need to contact Customer Service at 1-866-277-3221.

Magic Jack

  • Account number- your SIM card number
  • PIN number- the last 4 digits of your phone number

Metro PCS

  • Account number- 9-digit account number
  • PIN number- call-in passcode (generally 8-digit birthdate unless you've changed it)

Ooma

  • Account number- your 10 digit mobile number with a 1 in front of it.
  • PIN number- your Ooma account password.  If you do not have this information you will need to contact Ooma at 1-866-929-6662.
  • You must use the following Ooma corporate headquarters address as the billing address on your port request: 1880 Embarcadero Rd, Palo Alto, CA 94303.

Page Plus

  • Account number- your 10-digit phone number is your account number
  • PIN number-  the last 4 digits of the number unless you've changed it

Puppy Wireless

  • Account number- Can be found on the left side of your online dashboard
  • PIN number- last 4 digits of the phone number unless you've changed it.

Republic Wireless

  • Account number- your 10-digit phone number is your account number
  • PIN number- your PIN is your billing zip code

SafeLink Wireless

  • Account number- IMEI or MEID
  • PIN number- 0000

Selectel Wireless

  • Account number- 8 digit number labeled "Account" that is displayed on your online account after log in.
  • PIN number- 4 digit PIN you set up, if you don't know it you will need to call customer support at 1-877-218-5744

Sprint / Sprint Prepaid

  • Account number- a 9 digit number which can be found at the top center of your bill and on your online account page.
  • PIN number- Call-in passcode when you call customer service.  You can set up or change your PIN on your online account.  If you do not have access to your online account, you can call Sprint at 1-888-211-4727.

Straight Talk

  • Account number- MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card number.
  • PIN number- Can be found on our online Straight Talk "My Account" page by clicking Update Personal Profile where it's listed as Current Security PIN.  IF that field is blank, be sure to set up a passcode PIN before porting.

Telcel America

  • Account number- MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card it will be the last 15 digits of your SIM card number.
  • PIN number- Can be found on your online Telcel America "My Account" page by clicking Update Personal Profile where it's listed as Current Security PIN.  If that field is blank, be sure to set up a passcode PIN before porting. 

Tello

  • Account number- If you do not know your account number you will need to contact Tello customer service at 1-866-377-0294.
  • PIN number- Tello does require a port out PIN.  Please use 0000 as a placeholder.

T-Mobile

  • Account number- 9 digit number.  Can be found in the upper right hand corner of any bill or in your online account.
  • PIN number- You will need to contact T-Mobile at 1-877-453-1304

T-Mobile Prepaid

  • Account number- your 10-digit phone number with 1 in front is your account number
  • PIN number- 4 digit PIN used when calling customer service.  If you don't have a PIN, you can set one up by calling 611 from your T-Mobile device and say "no" to refill, choose "change my account PIN", then set your 4 digit PIN.  If you forgot your PIN number or need other porting help you can reach out to them at 1-877-789-3106.

TracFone / Net10

  • Account number- MEID or IMEI of the phone or if you are using a BYOP (Bring Your Own Phone) SIM card, it will be the last 15 digits of your SIM card/
  • PIN number- 0000

Ultra Mobile

  • Account number- Found at the top left corner of your online account management portal - if you do not have access to the portal call 1-888-777-0446 to get your account number.
  • PIN number- last 4 digits of your Ultra Mobile phone number

US Cellular

  • Account number- If you do not have your account number, you will need to contact US Cellular at 1-888-944-9400.
  • PIN number- 4 digit PIN associated with your account, if you do not know it you will need to contact them.

US Mobile

  • Account number- You will need to call 1-88-848-1788 or email help @usmobile.com and ask for your account number.
  • PIN number- 1234

Verizon

  • Account number- Can be found on bill or online account (Verizon>Account >Account Overview-account number listed at top), it ends in -00001 but should be entered without the dash
  • PIN number- Last 4 digits of the account holder's SSN unless you've changed it. If you don't know your billing PIN you'll need to reset it by calling Verizon Customer Support at 1-800-922-0204.

Verizon Prepaid

  • Account number- your 10-digit phone number followed by 00001.
  • PIN number- 4-digit password that you use to access your account from your phone

Virgin

  • Account number- 9 digit number, if you don't know it you will need to contact Virgin Mobile at 1-888-322-1122.
  • PIN number- Usually the customer's birthday in 6 digit format (2 digit month/2 digit day/2 digit year, example 011065 would represent January 10th 1965), unless you changed it.

Vonage

  • Account number- Can be found in the upper right hand corner of any bill or it is on your online account
  • PIN number- You need to contact Vonage at 1-866-243-4357
  • You must use Vonage headquarters zip code 07733

Walmart Family Mobile

  • Account number- Dial #225#<SEND> to view account number.
  • PIN number- You need to contact Walmart Family Mobile by dialing 611 from your mobile phone or call 1-877-440-9758

 

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