What is an authorization hold?

If you placed an order with Twigby Mobile and you see a pending transaction on your bank account, this is a payment authorization. An authorization is a common practice to verify the account is authentic and to ensure sufficient funds are available for what you are purchasing.

An authorization is typically removed as soon as your order is fully processed. However, depending on your bank, it can sometimes take an additional 24 business hours before the authorization is completely removed. If an authorization has not been removed after that time, you should contact your banking institution for assistance.