MOTOROLA PHOTON Q

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Scroll to bottom of page to download Motorola Photon Q User Guide

Steps to activate your Motorola Photon Q

Hands free activation

If this is the first time activating your device, hands free activation automatically starts when you power it on for the first time.

    1. With your device powered off, press and hold the Power key until the screen turns on.
    2. Your device automatically enters hands free activation mode.
    3. Tap OK.
    4. Your device automatically installs available PRL updates.
    5. Tap OK.
    6. Your device restarts.
    7. After it restarts, your device automatically checks for available firmware updates.
    8. If an update is available, follow the prompts to install. Otherwise, tap OK.
    9. You've now completed hands free activation.

Note: If hands free activation fails, continue to the next guide.

One touch programming

If this is not the first time activating your device, or hands free activation did not complete successfully, use one touch programming.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap System Update.
    4. Tap Update Profile.
    5. After the update is complete, tap OK.
    6. Tap the Home key.
    7. You've now completed one touch programming.

Note: If one touch programming fails, continue to the next guide.

Manual programming

Only use manual programming if both hands free activation and one touch programming did not complete successfully on your Motorola Photon™ Q 4G LTE.

Manually programming your device requires a 6-digit programming code and 10-digit MIN/MSID. 

    1. From the home screen, tap Phone.
    2. Dial ## followed by the 6-digit programming code followed by #. For example, ##123456#.
    3. Tap the Menu icon.
    4. Tap Edit.
    5. Enter the 10-digit MIN/MSID.
    6. Enter the 10-digit phone number (MDN).
    7. Tap Done.
    8. Your device restarts.
    9. After it restarts, from the home screen, tap the All Apps icon.
    10. Scroll to and tap Settings.
    11. Scroll to and tap System Update.
    12. Tap Update Profile.
    13. After the update is complete, tap OK.
    14. Tap the Home key.
    15. You've now completed manual programming.

Need additional help?  We are here for you!

If you need help or have questions activating your service, please visit www.twigby.com and click on “Get Help”. You will see an orange “Chat Now” graphic at the bottom of the screen. We are very good at helping get your phone up and running. To view our chat hours click here.

View the full Motorola Photon Q User Guide:

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