My current number is unable to transfer/port to Twigby. What is the reason?

There are a few reasons why your current phone number may be unable to transfer/port to Twigby. Fortunately, many of these issues can be resolved by chatting in with our Twigby support staff (click the orange "Chat Now" button on the bottom of this screen). 

But first, let's take a look at some of the results that may be displayed when trying to port a number to Twigby:

Reasons porting could fail:
Number cannot be ported because it has been canceled as is within the aging period.
Number cannot be ported because Twigby does not have coverage in the customer's market.

One of the following has occurred:

  • Number is in a market that is not open for porting
  • Number has been ported out in the last 72 hours.
There is another port in request in progress with the same number. Only one port request can be performed at a time.
There is another port out request in progress with the same number. Only one port request can be performed at a time.
A port out has occurred, but the number was not canceled and is in active or suspended status.
Number is already active on the Twigby account. We will perform a subscriber search to find the number.

Number is not valid. Recheck the number and enter again.

Customer is undergoing an area code split in their area. The area code split should have been completed for the number.

Incorrect area code or the phone number may be involved in an area code split. 

Number is in suspended status and must be reactivated.

Sprint systems have a port request for this number in Pending status. This may be due to an old port from Sprint Legacy.

Sprint does not have a Trading Partner Agreement with the other carrier.

Number is not valid. Recheck the number and enter again.

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