Why is hotspot or WiFi tether not working on my phone?

Twigby accounts have hot spot turned off by default. If you would like to use your phone as a hotspot, you must turn it on in Self Care. In order to turn hotspot on, please go through the following steps:

  • Log in to your Twigby account
  • Click "Account Settings"
  • Scroll to "Line Settings"
  • Select the desired line from the drop-down menu (if you have multiple lines)
  • Scroll to "Mobile Hotspot"
  • Click "Turn On"
  • Click "Confirm"


If you have already followed these steps and are still experiencing trouble, please click the orange button at the bottom of the page to chat with our customer support team. They are available for live chat M-F 7am-9pm (CST) and Saturday & Sunday 10am-6pm (CST).