If you are needing to transfer/port your number from Twigby, be sure to keep your phone active until your number is transferred. When transferring/porting your number, you will need your 4 or 5 digit Twigby Account number, 10 digit phone number, address and zip code on file. You will also need a PIN number. Twigby does not use PIN numbers. For this, we request that you use 1234.
Please not that if you need to utilize the 30-day satisfaction guarantee and are porting your number to a new carrier, the port must be complete before the 30 days in order to receive the refund and to avoid being charged for a second month of service. It is recommended to request the port at least four (4) business days or more before the 30 days has passed.